Cant play online

by TMTFlow
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Accepted Solution

Cant play online

★★★ Newbie

Please help I cant play UFC4 on ps, account are libked and etc. Issue same, you have to be signed in to ea account.. 

Message 1 of 20 (10,241 Views)

Accepted Solution

Re: Cant play online

Community Manager

Good afternoon, @TMTFlow 

We've seen some players experience connectivity problems when they're using a custom profile picture for their PSN account. Are you using a custom image rather than the default versions that come with PlayStation?

If you are and change it to a default picture, fully exit the game and power cycle with these steps before launching the game again.

 

Reboot the power to the modem/router

  1. Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.

How to power cycle your PlayStation console

  1. Touch the power button on the front of the PS4/5 for at least 7 seconds (until the system beeps twice).
  2. Turn it back on after 5 minutes. Launch the game.
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Message 3 of 20 (10,194 Views)

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Re: Cant play online

★★★ Newbie

All active users have to be signed in to PSN and EA. I got signed in following provided info, just got signed in to old ea acc. At browser it says it is connectes to my ps account.. how... to fix.. juat bought the game the ps+ and ea+ and cant do nothing...

Message 2 of 20 (10,228 Views)

Re: Cant play online

Community Manager

Good afternoon, @TMTFlow 

We've seen some players experience connectivity problems when they're using a custom profile picture for their PSN account. Are you using a custom image rather than the default versions that come with PlayStation?

If you are and change it to a default picture, fully exit the game and power cycle with these steps before launching the game again.

 

Reboot the power to the modem/router

  1. Unplug the power cable from your modem/router for 5-10 minutes to refresh the network.

How to power cycle your PlayStation console

  1. Touch the power button on the front of the PS4/5 for at least 7 seconds (until the system beeps twice).
  2. Turn it back on after 5 minutes. Launch the game.
Blueberry.png
Message 3 of 20 (10,195 Views)

Re: Cant play online

★★★ Newbie

Hello um I tried that and it’s not working I’ve tried everything and it’s not working this is a serious problem and you guys need to fix it this is very bad buisness 

Message 4 of 20 (9,211 Views)

Re: Cant play online

Community Manager

@kvngdul 

Hi, there.

I take it you're not using a custom profile image for your PSN account still. What happens when you try to play online? Do you get a specific error message? Where does it happen at in game?

We're not seeing widespread reports about players not being able to connect, therefore we want to make sure we troubleshoot potential local network issues to help get you back into the game. 

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Message 5 of 20 (9,180 Views)

Re: Cant play online

★★★ Newbie

Having this same issue, it’s popping up an error and giving us a help website but it doesn’t tell you anything on how to fix the problem. 
not understanding why I can’t play online & all my other games I can. 

Message 6 of 20 (9,066 Views)

Re: Cant play online

[ Edited ]
Community Manager

Hi, @akers912 

Let's see if you can connect this way then.

Visit Help.EA.com and make sure you are signed out. Go to sign in and select the Xbox or PlayStation option. When you are fully signed in, launch UFC 4 and see if you are able to connect. 

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Message 7 of 20 (9,048 Views)

Re: Cant play online

★★★★★ Newbie
@EA_Blueberry I'm having the same issue
Message 8 of 20 (8,085 Views)

Re: Cant play online

★★★★★ Newbie

Im having the same issue as well

Message 9 of 20 (7,200 Views)

Re: Cant play online

Community Manager

Hey, @nogaming360 

If you visit Help.EA.com and reset your password, are you then able to connect online? You have PlayStation Plus and Xbox Live Gold, right?

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Message 10 of 20 (7,137 Views)