can't install sims medieval

[mysteryspots]

I'm trying to install the Sims Medieval, but it's giving me problems. I installed the game, but when I try to open it, the screen is kind of transparent, so you can see through to the other windows. The game wants to install an update (which is not available in the origin console) but the request times out and stops downloading about halfway through. I also can't install the pirates and nobles expansion because the game won't update.

the EA website is not working for me, with very slow load times, so I can't upload any of my screenshots to the help request, and the live chat doesn't ever connect with a representative, just continues to wait. 

any help?