Sims Medieval won't launch on Windows 10

[kaytee7122]

I was told by EA that the game has had trouble working with Windows 10, and that there is not much that can be done :/

[mulrooney]

This is what you do. You get your old pc out of the garage...the one that smokes when you turn it on?  Put the game on that one.

[SilverwebLunaElf]

So basically, you're telling me that I have to risk burning my house down to be able to play this game on Win10? No thanks, I'll just uninstall P&N since the Medieval base worked just fine on its own, even though I liked having the P&N quests and whatnot available for use.

[MsMoo73]

I just contacted EA support by Chat, and must say that I was EXTREMELY impressed with the response I got.  I was having issues redeeming my code, and the agentI was chatting to sorted it out in about 30 seconds.  I can now install the game from Origin instead of from the DVD.

Very impressed!

[jokeret12]

I am not sure if you or anyone else is still having this problem but I know I was. I contacted EA through this link: https://help.ea.com/en/contact-us/?product=the-sims-3&platform=pc

I spoke with someone through chat and within 20 minutes max they told me to log into my EA account and there was my game on my account. 

Hope this helps everyone and I sure hope the game is worth the wait.

[MezzoTex]

I am. I just spent the last two hours trying to get it to launch. Nothing at all. I might have to call them and hope they'll give me a digital copy. If that doesn't work I'll just uninstall everything and only install the base game. That's a shame, I had bought P&N many years ago in the hopes of playing it one day.

[Tremayne4260]

@MezzoTex , if you have your codes from your disk copies, you should be able to either enter them in Origin or call EA Help Support to get a digital copy of the game. Just remember that Sims Medieval and Sims 3 share a similar game architecture and you may have to do a few things to get the game to run correctly on your computer.

[Sjobern]

So I did as you suggested and went to The Sims 3 site to type in my code there. The thing is that the code I have needs five spaces to be typed in. On the website, I was only given four. Is there any other way to enter the code? I couldn't find the normal Sims Medival on the origins launcher. Only the Expanded version which I don't want to buy since I already have the game on a disc. When I entered the code on Origins, it told me to go to the Sims 3 website but it didn't work there either.

What should I do?

[Tremayne4260]

@Sjobern , try contacting EA Help Support. They should be able to help you get the correct code to allow the game to run for you. 

[covfefetrucking]

sims medieval is not on origin