Sims 2 ultimate collection: product key not working? [ Edited ]

[dexist]

Hey I downloaded SIMS 2 ultimate collection with the I-LOVE-THE-SIMS. Great that worked!

I installed the game, great that worked!

when i start to click on play. it asked for a product key, which was already pasted in there.

But when i click sumbit/go it doesnt work? It keeps telling me to check the code... 

It is the code the game gave me(more game details) 

what to do?

EDIT:

It should work for everyone again now. If you still have issues with the code, please get in contact with an EA Game Advisor.

[EA_Spectre · Accepted solution]

It should work for everyone again now. If you still have issues with the code, please get in contact with an EA Game Advisor.

[dexist]

After like clicking 10times on next/submit 

i get a message that the code is wrong

I want to play guys

[alyt2005]

yeah m getting the same problem as well.

[EA_David]

Are you launching the game from within Origin? If not, try that. Also, you should be able to see your proper product code (As opposed to I-LOVE-THE-SIMS) within Origin. Go to the game details page to see it.

[dexist]

I am starting the game from within Origin

If i play the game the product key is already in there.

It is the same key as writen in the Game Details of SIMS 2.

I even copied that code and typed it manualy but it didnt work

[EA_David]

And my fresh install is showing the same behaviour. Thanks, I'll look into this further.

[dexist]

Alright, thanks. Good to know(kinda) that it is not just me

[The_Sibyl]

Just installed (and reinstalled). Having the same problem as well

[Nuschuable]

i have the same problem, this sims seems to have a lot of problems, i hope EA or Origin solves them...

[SweetSaiya]

I have the same Problem :mansurprised: