Sims 2 disc 1 won't install

[AbC1426a5320986]

I am trying to install the Sims 2 and disc one will not install. I keep getting an error message that it can't install sfx1.package. I tried to put in my code on the website to download the game but the site told me I can't do that so now I don't know what to do.

[EA_Barry]

@AbC1426a5320986

Please make contact with an EA Game Advisor for assistance. Click the following link to get started: http://help.ea.com/en/contact-us/new/?category=demo-beta

For help on how to contact an Advisor please use this link: http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...