Sims 2 crashes in windows 10, any way to play it? [ Edited ]

[Nona76]

Is there a way to play The Sims 2 in Windows 10? It crashes continuously. Or do I just have to give up and buy an old computer running previous windows?

[EA_Mai · Accepted solution]

Hi @Nona76,

Could you try to use this link to start a chat again? Please, try to use a different browser in your computer where you don't have add blockers or similar extensions installed.

-Mai

[EA_Mai]

Hi @Nona76,

Did you install your The Sims 2 disc version of the game? If so, that might be giving you some issues. Please, talk to one of our advisers as they might be able to turn your physical version of the game into a digital copy.

You can contact one of our advisors through EA Help, and you will find a detailed explanation on how to contact them if you need it here.

If you have any question, don't hesitate to ask

-Mai

[Nona76]

Hi. Thank you for your help. I did contact EA help and it has been nine hours and no one helped me resolve this issue. I do have all physical copies of The Sims 2 and they did worked perfectly when I had Windows 7. It would be great to turn them into digital copies, if someone would tell me how to do it. I would be eternally grateful.  

[EA_Mai]

Hi @Nona76,

Which contact method have you used? I recommend trying chat, it's usually the fastest way if making a call is not an option for you

-Mai

[Nona76]

The chat was my first option and still have not received any response from a game advisor. ( 24 hours has passed)  But then I checked out at the EA Help in Facebook and they did responded quickly,  sadly to found out that there is no way to turn my physical copies of The Sims 2 in digital ones.   And yes, my last option was to run the compatibility mode and no it did not work, the game flickered.

[EA_Mai · Accepted solution]

Hi @Nona76,

Could you try to use this link to start a chat again? Please, try to use a different browser in your computer where you don't have add blockers or similar extensions installed.

-Mai