Product code already used

[Joey4altijd]

When I want to use my product code for sims medieval EP it says it is already used, but I didn't use it on another account. so how can I solve the problem?

[Henalexandre]

You don't have to reedem again your code on Origin. You can log in on the account you used the first time you install the game, select your game in the Origin library and click on Download