stuck at the start screen that askes you de press space on Star Wars Battlefront

[SamTheOctaneMain]

Pls help im stuck at the start screen.

I press space multiple time and it doesn't register as "space" 

I have restarted my pc, my game and tried to unplug and replug my keyboard

[EA_Blueberry · Accepted solution]

Hi, @SamTheOctaneMain 

Hopefully you are able to get into the game by now. Are you still stuck on the start screen?

I'd double-check to make sure you have the latest drivers and Windows updates installed. https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/

If you search "Windows Updates" in your search bar on Windows it should show up at the top.

[EA_Blueberry · Accepted solution]

Hi, @SamTheOctaneMain 

Hopefully you are able to get into the game by now. Are you still stuck on the start screen?

I'd double-check to make sure you have the latest drivers and Windows updates installed. https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/

If you search "Windows Updates" in your search bar on Windows it should show up at the top.

[UndrPhase]

I am having the same problem and i have tried that and it hasn't changed anything? Is there anything else i can try?

[EA_Blueberry]

@UndrPhase 

Have you tried disabling any overlays you have running in the background? They can sometimes conflict with certain menus. 

A clean boot temporarily disables all non-Microsoft essential programs. By doing that and immediately loading up the game it can help rule out whether a program running in the background was causing it.

How to Clean Boot your PC

https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

[UndrPhase]

Just tried that and it didn't work. I get this message every time i try and launch the game i don't know if that has anything to do with it? 

[EA_Blueberry]

@UndrPhase 

You'll need to update the latest version of your drivers or else games won't function correctly. These updates are totally free.

Here is how to update your PC: https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/

If you need help on what to update we can help walk you through it. I'll just need a DxDiag to see what your system specs are.

How to gather DxDiag information

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

[UndrPhase]

Just tried that i have a Intel® UHD Graphics 620. I went onto the Intel link on how to update your driver and i did the update but it came up with this. 

[EA_Blueberry]

@UndrPhase 

I'm afraid a UHD Graphics 620 is below the minimum system requirements to run the game.  If you pull up your DxDiag there will be a Display or Render tab that will show your video card. If you don't see another one outside of the UHD Graphics 620 the game will not be able to run on your PC.

The minimum system requirements can be found here: https://help.ea.com/en/help/star-wars/star-wars-battlefront/pc-system-requirements-star-wars-battlef...

Refund policy for Origin games: https://help.ea.com/en-us/help/account/returns-and-cancellations/

[UndrPhase]

It says i don't have any games that qualify for a refund right now.

[EA_Blueberry]

@UndrPhase 

Please reach out to our Support team directly at Help.EA.com so they can pull up your account to review your refund eligibility.

Live-Support

https://help.ea.com/en/contact-us/