New Patch = Launch Error Failed to start the game

[hortonator]

-Running on Origin

-Game loads anti cheat then game says failed to start. 

-Does this twice in a row

-Repaired / uninstalled and reinstalled 

-Still same problem ;/

-Started happening after downloading the 1.04 patch.

[Hartac]

Same thing. It was working fine for me except for chapter 9 wouldn't load. MP worked fine, wonderful. You guys patched the chapter 9 thing, nothing works.

[BLK-SQ_LukeTS117]

Alright, i have somewhat good news. I just opend a ticket with EA and apearantly this problem has been noticed by them. its a know problem and brought to the attention of the dev team as per the following conversation:

• Thank you for contacting EA HELP, my name is Roshan, may I start with your first name please?
  Roshan
• Luke
• Hello! Luke, I hope you are doing good. How may I help you today?
  Roshan
• star wars squadrons wont launch past eac field
• and this problem has been reported by many other people
• but EA still hasnt even responded if its working on it or not
  10:10 AM
• https://answers.ea.com/t5/Bug-Reports/Unplayable-Game-does-not-start-after-EAC-splash-screen/td-p/95...
• theres the link
• so if you cant help me today i will refund the game
• if i still can
• I understand your concern. please don’t worry, I will try my best to get this concern resolve for you.
  10:12 AM
• May I know on which platform you play game?
  Roshan

  10:13 AM
• pc
• steam
• when will i have a response to when this problem will be adressed or resolved?
  10:14 AM
• Are you getting any error message while launching game?
  Roshan

  10:15 AM
• after launching the EAC splash screen dissapears, telling met the game could not launch correctly. after that it tells me it doesnt trust ( its a diffrent one every time ) a dll file in system32
  10:17 AM
• when will i have a response to when this problem will be adressed or resolved?
  10:18 AM
• I have just consulted your issue with our Specialist team and you are right as we have received similar reports from many players regarding this and we have send the cases to our game team for the review and our game team has confirmed it as known issue.
  10:19 AM
• So I would request you to please wait you will soon get update for this game.
  10:20 AM
• okay
  10:21 AM
• Please keep an eye on the twitter Official page of EA : https://twitter.com/EAHelp
• I am thankful to you for being patience with me and co-operative throughout this case. Let me know if there is anything else.
  Roshan
• no thats all
• It was nice to assist you. In case there would be any further issue please do not hesitate to contact us back again. Have a great day and stay safe!

[Straatford87]

@BLK-SQ_LukeTS117 @neo_razgriz @Slacklinger @mystycs @ExplosiveTooka 

Hi everyone,

Thanks for your reports.

I don't see this highlighting in this thread yet, so if you are experiencing EAC issues, we first recommend following the steps listed in this article: https://help.ea.com/en-us/help/faq/troubleshoot-easy-anti-cheat

If that doesn't help please upload your log files in this thread so we can have this investigated: https://www.easy.ac/en-us/support/game/guides/logs/

If you have further questions, feel free to leave a comment in this thread.

[BLK-SQ_LukeTS117]

okay, it is purely a problem of EAC. i tried to play the master chief collection todayu and i got the exact same problem/error

[abc1488195651]

Today, after weeks not playing Squadrons, i got a similar issue (see attached file).

A dialogue window appears: Easy Anti-Cheat -- Game Security Violation Detected (#0000000D) [Lightingservice.exe]

All i can do, is to click the OK button and then im back to desktop.

I tried the easyanticheat_setup.exe and did da repair, that did - of course - not help.

W10, Ryzen 3800XT, X570 Tomahawk, RTX 2080Ti

all latest drivers

Update: I found out, that lightingservice.exe is from ASUS Aura, which is automatically installed by MSI Dragon Center (which i did uninstall more than a week ago already, but it seems, that uninstalling MSI Dragon Center does not delete several services and files, what sucks. nevermind, I closed the lightingservice.exe service in task manager, then deleted the lightingservice directory in the program folder. Now the game starts with no issues.

[BoogerHook_4real]

Same issue with failed load after installing latest patch.

Origin Client

Had no issues loading prior to patch

Unsuccessful fixes:

• Squadrons repair
• Squadrons uninstall/reinstall
• Origin Client uninstall/reinstall
• .net framework update
• C++ uninstall/reinstall
• NVIDIA drivers are up to date
• All Windows 10 updates installed
• Whitelisted EasyCheat with Webroot AV
•  

Unable to upload log files into this thread because .CSV, .ZIP, .XML, and .PML files are not supported.

[BLK-SQ_Felarus]

Same problem as those in here. I usually get the message "Launch Error: Failed to start the game." Origin then automatically tries to start the game again with the same result.

[neo_razgriz]

@Straatford87thank you so much for addressing my issue!

Here are the EAC logs, together with the PPL procmon logfile.

Unfortunately this forum system does not support .zip (or the file is to large), so i'm uploading it to an external site:
https://drive.google.com/file/d/1jcI8djU9ylCDNweYfTWtXIizERS3yOSQ/view?usp=sharing 

The games in EAC are numbered, i didn't know which one was for SWS, so i included them all.

I have also noticed that the EAC logfiles are encrypted, so you might need to contact EAC in order to decrypt them.

[neo_razgriz]

Hi All,

Please do as EA_tom asked and upload the log files (you can use google drive).
Just zip the contents of %APPDATA%/EasyAntiCheat
Then add to that zip the output from https://www.easy.ac/en-us/support/game/guides/logs/

Let's help them solve this thing once and for all!