Need help... Game won't launch...Not worried about people cheating at all

[jchu0217]

Hey EA Customer Support,

I'm not sure what's going on but... I'm asking for help on a game that can't launch. Your first guy ask me for my email, which you should already have, and then the next two guys changed the goal post, putting words in my mouth, and tells me not to be frustrated with people cheating and gave me a link about easy anti-cheat... I'm genuinely concerned if your HR is hiring the right people for the job... I can't even launched a game I purchased so how can I even encounter people cheating in the game? 

Help please?

-Jeff

[EA_Illium]

Hi @jchu0217, To confirm which game are you playing?

[Jayboe51]

I am writing this in regard to trying to boot up Star Wars Squadrons after reaching out twice to EA support. They were helpful but still having this issue. My drivers are updated with GForce, my rig is:

NVIDIA GeForce RTX 2070 with Max-Q

Driver version 546.17

Intel(R) Core(TM) i7-10750H CPU @ 2.6GHZ

15.81 GB RAM

1920 x 1080, 144Hz

I have tried uninstalling and reinstalling, turning off my firewalls and adding the game as an exception, I have run as admin, I have verified the integrity of the files, and really done everything I have viewed on community troubleshoot. Please advise on what the solution to get this game working, and also why does this seem to be a consistent issue with this game? Thank you for any help.

I have added compatibility screenshots as well. 

[Jayboe51]

@EA_Illium He is talking about star wars squadrons. I am running into the same issue. Please advise.

[EA_Illium]

Hey @Jayboe51 

Would it be possible to get a bit more information?

- Do you use an Anti-virus?

- Are you getting an error message?

- Does the game open then close or do you never see a launch window?

Also when you have a moment can we run through the following steps?

• Check you are signed into Steam and the EA app with the account's that are linked to each other and owns Star Wars: Squadrons
• Check you have read-write permissions for your install drive.
• Repair/Verify your game based on which client you are launching from
• Steam - Verify in your library
• EA App's Cache (Top Left Menu > Help > App Recovery) 
• Connection and Advance Connection Guides 
• Check for other applications that may be limiting EA App or Game performance
• Close other running applications on your device
• Run the System File Checker tool then Check for Windows and GPU updates  
• Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues 
• Install/Repair your VC++ files for your SWS (Microsoft VC++ Link)
• Restart your device in Clean Boot mode, then just try running the client and game

Thanks!

[EA_Illium]

Hey @Jayboe51  I've messaged you in your post (here). 

[Jayboe51]

@EA_Illium Do I need the EA app in order to run squadrons?

[Jayboe51]

@EA_Illium None of these solutions are working for me at the moment. Is there something else that is not working with this game?

[EA_Illium]

HI @Jayboe51 

You should have a lite version when installing from Steam, but you can also have it installed on its own if you own and it should show Squadrons from Steam.

In addition to the questions above, would it be possible to get a DxDiag and an EA app Error ID?

Thanks!

[jchu0217]

As mentioned by jayboe51, it's Star War Squadron. 

I hate to say this but come on man... i've been asked question after question that a fellow netizen without any ticketing system or backlogs can answer. Can EA please give us some more effort in customer service?