I got pics

by AnthonX
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Original Post

Accepted Solution

I got pics

★★★ Newbie

That I'm not allowed to unlink a account. Comically my account is linked to a account that's not mine.. secondly I got pic that every time I go to help page I get a blank page with no option to chat with anything other than a bot. Which sends me to the unlink page that has no unlink. This is the worst company in the world I fin swear 😂

Message 1 of 2 (182 Views)

Accepted Solution

Re: I got pics

Community Manager

Hey @AnthonX

 

For information on linking a new account or unlinking an older account from EA, check out our help articles below. Please be aware there are permanent changes that occur when you link or unlink an account, which is further described in the links below.  

 

In order to unlink an account you will need to be able to log into your EA Account Portal and then navigate to the connected accounts under the "connections" tab. 

 

If you are unable to access the email used on your EA account, try the steps suggested here: I can't access my email address

 

For additional assistance, you can reach out to our support team with the link below:

 

How to use EA Help

 

Cheers!


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Message 2 of 2 (162 Views)

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Re: I got pics

Community Manager

Hey @AnthonX

 

For information on linking a new account or unlinking an older account from EA, check out our help articles below. Please be aware there are permanent changes that occur when you link or unlink an account, which is further described in the links below.  

 

In order to unlink an account you will need to be able to log into your EA Account Portal and then navigate to the connected accounts under the "connections" tab. 

 

If you are unable to access the email used on your EA account, try the steps suggested here: I can't access my email address

 

For additional assistance, you can reach out to our support team with the link below:

 

How to use EA Help

 

Cheers!


Illium.png

Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Message 2 of 2 (163 Views)