Constant crash: Unreal Engine is exiting due to D3D device being lost.

[Gargamel314]

Product: Star Wars Jedi: Fallen Order
Platform:PC
Summarize your bug Upon launching SWFJO I get this error and the game crashes upon launch: LoginId:0addd8378c6009364a38935ca339ddfb LowLevelFatalError [File:Unknown] [Line: 200] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0020 - 'INTERNAL_ERROR') 0x000000014a0576b6 starwarsjedifallenorder.exe!UnknownFunction [] 0x000000014a0594b0 starwarsjedifallenorder.exe!UnknownFunction [] 0x000000014a0599b4 starwarsjedifallenorder.exe!UnknownFunction [] 0x000000014a033256 starwarsjedifallenorder.exe!UnknownFunction [] 0x000000014ad5567b starwarsjedifallenorder.exe!UnknownFunction [] 0x0000000141501336 starwarsjedifallenorder.exe!UnknownFunction [] 0x000000014b352a0f starwarsjedifallenorder.exe!UnknownFunction [] 0x000000014b357621 starwarsjedifallenorder.exe!UnknownFunction [] 0x00000001492d5864 starwarsjedifallenorder.exe!UnknownFunction [] 0x000000014ad9f0e2 starwarsjedifallenorder.exe!UnknownFunction [] 0x0000000141521748 starwarsjedifallenorder.exe!UnknownFunction [] 0x00000001495d88ab starwarsjedifallenorder.exe!UnknownFunction [] 0x00000001495b2d49 starwarsjedifallenorder.exe!UnknownFunction [] 0x00007ffff9cb6fd4 KERNEL32.DLL!UnknownFunction [] 0x00007ffffb73cf31 ntdll.dll!UnknownFunction []
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Install the latest NVIDIA drivers, 445.75 and attempt running the game with various hardware.
What happens when the bug occurs? Jedi: Fallen Order Crash Reporter with this error: LoginId:0addd8378c6009364a38935ca339ddfb LowLevelFatalError [File:Unknown] [Line: 200] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0020 - 'INTERNAL_ERROR') 0x000000014a0576b6 starwarsjedifallenorder.exe!UnknownFunction [] 0x000000014a0594b0 starwarsjedifallenorder.exe!UnknownFunction [] 0x000000014a0599b4 starwarsjedifallenorder.exe!UnknownFunction [] 0x000000014a033256 starwarsjedifallenorder.exe!UnknownFunction [] 0x000000014ad5567b starwarsjedifallenorder.exe!UnknownFunction [] 0x0000000141501336 starwarsjedifallenorder.exe!UnknownFunction [] 0x000000014b352a0f starwarsjedifallenorder.exe!UnknownFunction [] 0x000000014b357621 starwarsjedifallenorder.exe!UnknownFunction [] 0x00000001492d5864 starwarsjedifallenorder.exe!UnknownFunction [] 0x000000014ad9f0e2 starwarsjedifallenorder.exe!UnknownFunction [] 0x0000000141521748 starwarsjedifallenorder.exe!UnknownFunction [] 0x00000001495d88ab starwarsjedifallenorder.exe!UnknownFunction [] 0x00000001495b2d49 starwarsjedifallenorder.exe!UnknownFunction [] 0x00007ffff9cb6fd4 KERNEL32.DLL!UnknownFunction [] 0x00007ffffb73cf31 ntdll.dll!UnknownFunction []
What do you expect to see? successful game launch

‌

This error totally goes away when rolling back to NVIDIA drivers 442.59 or earlier. Several people on THIS THREAD here have also had a similar bug experience, see post #29 and after. It appears to be a bug that's turned up before but fixed.

My setup:

Setup:

CPU: i7-8700K

GPU: NVIDIA RTX 2060
OS: Windows 10 Pro

Driver: 445.75 (problematic)

Screen: 2560x1440p w/ G-Sync

attaching my DX diag...

[NiteAngyll · Accepted solution]

Ok, I think I found the problem. It's the sharpen filter option in NVIDIA controlpanel. I had the same issue, didn't reinstall anything, just disabled the sharpen option and voila it worked.

[xX-Zeo90-Xx]

Same problem. It seems that making a clean install of Nvidia drivers (the same you had as well) makes it work.

Just tried today and it worked. Looking forward to try it again tomorrow, if the same problem will appear.

Setup:

OS: Windows 10Pro v.1809

CPU: i3-8350k (no overclock)

GPU: GTX 1060 (no overclock)

Drivers v. 441.20

Resolution 1080p, game in full-screen windowed mode locked at 30fps (V-sync on)

No programs or app running in background (except for Origin)

[thoughthaven]

I tried reinstalling the latest drivers, but it didn't fix the issue; and there's no reason I should need to revert my graphics drivers to an older version. That introduces other incompatibilities and potential security problems. Please fix Fallen Order, EA!

[Gargamel314]

@xX-Zeo90-XxConfirmed! I was able to launch. I used DDU to clean uninstall my graphics drivers, and did a totally fresh install of 445.75. I did not play beyond the title screen, but if i have any problems I will report here. @thoughthaven did you click "clean install" when you reinstalled?

[xX-Zeo90-Xx]

@Gargamel314 Yes, I did it yesterday and play all day long without a crash.
Today morning, I started the game and it crashed several times, always after 2-3 minutes of gameplay. I reinstalled the same drivers (clean installation) and it worked. Played the whole day without a crash. Let's see tomorrow.
I'll keep you updated.
Cheers

[xX-Zeo90-Xx]

Today I played for about 6 hours. I had a crash only once after 10 minutes. I just restarted the game and it worked fine.

No other crashes or problems.

Let's see during the next days.

I'm using Nvidia drivers v. 441.20

[thoughthaven]

@Gargamel314 No, didn't see the clean install option last time. (I think I just Express Installed.) Let me check for it now and see if it fixes things. Thanks!

[NiteAngyll · Accepted solution]

Ok, I think I found the problem. It's the sharpen filter option in NVIDIA controlpanel. I had the same issue, didn't reinstall anything, just disabled the sharpen option and voila it worked.

[Anduril19]

How do you find the sharpen filter option

[Gargamel314]

Manage 3D settings, Programs Tabs, Star Wars Jedi: Fallen Order, on mine it's the first one on the list "Image Sharpening"