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PvZ app crashes during "Portal Combat" minigame.

by leemerdinks
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Original Post

Re: PvZ app crashes during "Portal Combat" minigame.

★★★★ Newbie
So has ANYONE managed to get a response from EA or PopCap about the crash? I know EA suck at everything but it's been so long j thought they may have bothered to at least reply to someone!
Message 11 of 32 (3,997 Views)

Re: PvZ app crashes during "Portal Combat" minigame.

★★★★ Novice
Unfortunately not. It's not possible to report a defect at http://help.ea.com, contact to EA support via Email is blocked and EA is ignoring this crash since almost two years!! :-(
Message 12 of 32 (3,986 Views)

Re: PvZ app crashes during "Portal Combat" minigame.

Community Manager (retired)

Hi @Realbughunters,

 

Do not report crashes as bugs. To contact the support team by chat or over the phone fill out this form and select Technical support / Game performance in the drop down menu.

 

Message 13 of 32 (3,978 Views)

Re: PvZ app crashes during "Portal Combat" minigame.

★★★★ Novice

That form seems to be only for XBOX1, PC and PS4, but he app is crashing on iOS!! :-S

Message 14 of 32 (3,966 Views)

Re: PvZ app crashes during "Portal Combat" minigame.

★★★★ Novice

This form cannot be completed. When trying to send a report the loading animation is displayed an will not disappear.

 

The Contact EA system is NOT WORKING!!! So nothing can be reported whatever you are selecting at that form.

 

That might be the reason why EA is not fixing any bugs. Unbelievable!  

Message 15 of 32 (3,965 Views)

Re: PvZ app crashes during "Portal Combat" minigame.

★★★ Newbie
So you will respond to a person telling them how they are reporting is wrong but you won't help fix this bug after it being messed up forever? That's crappy
Message 16 of 32 (3,904 Views)

Re: PvZ app crashes during "Portal Combat" minigame.

★★★★ Novice
Is anyone able to report this crash at help.ea.com and to complete step_4? I am always struggling with the activity indicator. No chance for me to complete a request.
Message 17 of 32 (3,887 Views)

Re: PvZ app crashes during "Portal Combat" minigame.

★★★ Newbie

EA_Zoe, the link you furnished is for the incorrect product.

 

You've succeeded in sending users who correctly describe the issue as a bug, though for technical reasons within the EA support chain you want to triage that to game performance issues, without offering even the beginnings of an explanation as to the reason for the difference. Then on top of that you drop them a link to a form that can't possibly work because it is for Garden Warfare, an entirely different product whose only connection is that it shares the same IP.

 

I realize that was likely an honest mistake, but that was carelessly handled.

 

As for anyone else following this, if you also want to file a ticket, the link is here.

 

https://help.ea.com/en/contact-us/?product=plants-vs-zombies

 

Unlike Garden Warfare, the only option for iOS for this game *is* to report it as a bug. There is no "game performance" category.

Message 18 of 32 (3,684 Views)

Re: PvZ app crashes during "Portal Combat" minigame.

★★★ Newbie
almost a year and still not patched... GET IT TOGETHER MAN
Message 19 of 32 (3,629 Views)

Re: PvZ app crashes during "Portal Combat" minigame.

★★★ Newbie

Same damn problem. It's so recent over here, let's fix it pls.

Message 20 of 32 (3,594 Views)

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