August 2016
August 2016
August 2016
Hi @Realbughunters,
Do not report crashes as bugs. To contact the support team by chat or over the phone fill out this form and select Technical support / Game performance in the drop down menu.
August 2016
That form seems to be only for XBOX1, PC and PS4, but he app is crashing on iOS!! :-S
August 2016
September 2016
November 2016
EA_Zoe, the link you furnished is for the incorrect product.
You've succeeded in sending users who correctly describe the issue as a bug, though for technical reasons within the EA support chain you want to triage that to game performance issues, without offering even the beginnings of an explanation as to the reason for the difference. Then on top of that you drop them a link to a form that can't possibly work because it is for Garden Warfare, an entirely different product whose only connection is that it shares the same IP.
I realize that was likely an honest mistake, but that was carelessly handled.
As for anyone else following this, if you also want to file a ticket, the link is here.
https://help.ea.com/en/contact-us/?product=plants-vs-zombies
Unlike Garden Warfare, the only option for iOS for this game *is* to report it as a bug. There is no "game performance" category.
November 2016
December 2016
Same damn problem. It's so recent over here, let's fix it pls.