PvZ 1 on mobile won't restore purchases.

[NoctisSicarius66]

I recently had to factory reset my phone and when I went to play PvZ1 again, all of my purchases and my progress were gone. I saw no way to restore my purchases and am rather annoyed as I had completed the game for the first time and had spent a substantial amount of money on the game.

Is there any way to restore my progress and purchases?

I'm on a android phone.

[EA_Darko · Accepted solution]

@NoctisSicarius66 Did you have your game linked or were you playing on a guest account? 

If so the best thing to do is speak with our live support to see what can be done.  

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat

[EA_Darko · Accepted solution]

@NoctisSicarius66 Did you have your game linked or were you playing on a guest account? 

If so the best thing to do is speak with our live support to see what can be done.  

You can contact our live support at help.ea.com.  

To request a callback or speak with a chat adviser:

Click on your product Origin

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to receive a callback or begin a chat

[NoctisSicarius66]

The game doesn't ask you to link with your origin account. I might be linked on google play but otherwise no.

[EA_Darko]

@NoctisSicarius66 If the account was unlinked and you were playing on a guest account then  you will need to speak with live support.