Pre-Order promo packs wouldn't open, then they just dissapeared. [ Edited ]

[unwrittencircle]

I had pre-ordered through Gamestop and put in the promo code on my reciept. The sticker shop showed the promo packs, but when I tried to open them, they just shook and said that I cannot open at this time. I went and played the game for a bit, and then when I went back, all of the promo packs were gone. I never recieved my pre-order upgrades or characters, and when I tried to put the code back it it said it was already used. 

Gamestop said to ask EA. What do I do?

[picklebird_101]

Ok so to make sure all the info is here:

- What console are you on?

- Did you put in the pack codes from Main Menu -> Redeem Code?  If not, try this

- What is the exact message you see when you attempt to open the packs?