NOTE: Apple removed the Game Center stand-alone app with the iOS 10 update, but your games are still saved.
If you play on an iOS device, you probably connect your games to Game Center so you can save your game data and play on multiple devices.
The iOS 10 update removed the Game Center app from devices and from the App Store, but Game Center can still save your games. Just tap Settings > Game Center to sign in to your linked game.
November 2016 - last edited November 2016
Update your device software
Make sure that your device’s software is up-to-date. We recommend visiting the Apple Support website.
Check for app updates
Once you have made sure your device is up-to-date, make sure that your app is up-to-date:
NOTE: Some apps may require a Wi-Fi connection to update.
Install another app from the App Store
If none of your apps launch correctly, there could be a problem with authorizing your Apple ID. To resolve this issue:
NOTE: If you have installed apps using multiple Apple ID accounts, you may need to perform this step for each account.
Reinstall the app
This step may cause game progress to be lost. However, you can take steps to help reduce the chances of this occurring:
Performing these steps does not guarantee that data loss will not occur and does not guarantee the recoverability of your account. These steps will only reduce the chance for data loss and, in some cases, the data may be recoverable.
If the app still is not working correctly, you may need to remove it from your device and then re-install:
NOTE: If the app is a paid app, make sure that you use the iTunes account you purchased the app with, otherwise you will be charged for downloading the app again. You can find more information on re-downloading previously purchased items on the Apple Support Center.
Restart the app
If your issue only affects a single app on your device, close that app:
iOS 6 and earlier:
iOS 7 or 8:
Restart your device
If you continue to have problems with your EA app after following all of these steps, contact us so one of our EA Advisors can help.