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Re: No ads since last update

by EA_David
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Original Post

No ads since last update

★★★★ Novice

Hi everyone,

 

Since last update I have no ads anymore on my Ipad. The gold or gems or gauntlets are not anymore available. I tried to stop and start again, reset ID and nothing works... I am getting poor in gems and gold now since I could not watch any ads to get daily rewards.

I also have the game installed on a mobile phone (Android) with another account and all is fine on it, ads and rewards...

 

Does anyone have a magic trick for solve this?

 

Message 1 of 10 (843 Views)

Re: No ads since last update

Community Manager

Sorry, we don't have a player-side workaround, but I know that ad issues were being looked into. Are you still having this issue?

Message 2 of 10 (812 Views)

Re: No ads since last update

★★★★ Novice

Hi,

 

No nothing changed. Still no ads at all...

Message 3 of 10 (801 Views)
Highlighted

Re: No ads since last update

Community Manager

Thanks for the update. Can I just check your region? This is often a factor with ad issues. 

Message 4 of 10 (792 Views)

Re: No ads since last update

★★★★ Novice

I am in Europe area in France

Message 5 of 10 (781 Views)

Re: No ads since last update

[ Edited ]
Community Manager

Thanks, the most recent update on this is as follows: 


"We believe it's a caching issue with ads not being stored ready for you to watch. We recently changed our ad backend and updated it (this is a 3rd party piece of tech, nothing to do with the game or the game dev team) and it's one of the issues we're having with it. Video ads are downloaded and cached so they can be quickly pulled up when requested (when you hit the watch ad for Gauntlets, etc). But because no video ads are being cached, the button never activates so though the button in and of itself works, it's just not going to give you any ads because it thinks none are available.

We're certainty not throttling your ad limits and such deliberately but we're working with our external partners get that resolved. But since we don't do development on that particular piece of tech, we'll need to wait for them to sort it out for us. Hope that gives a bit more info Standard smile"

Message 6 of 10 (766 Views)

Re: No ads since last update

★★★★ Novice

Ok I understand the way it works.

Well I hope that it will  be solved quickly!

 

Thanks for th explaination

Message 7 of 10 (753 Views)

Re: No ads since last update

★★★★ Novice

So now it is more than 2 months that this ads issue came up still no solution for that?

Sorry but I guess I will have to quit this game as I cannot upgrade anymore my plants...

 

Message 8 of 10 (685 Views)

Re: No ads since last update

★★★★ Novice

So that's it? Nothing will be done?

Message 9 of 10 (545 Views)

Re: No ads since last update

★★★★ Novice

ZZZZZZZZzzzzzzzzz

Message 10 of 10 (472 Views)

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