I want my "remove ads" money back

[bdfeb106bb4dfcc1]

I paid for no ads on android and I'm still getting flooded by candy crush ads every time I play. Hitting restore does nothing. Either make the game actually ad free or refund me please. 

[EA_Barry]

@bdfeb106bb4dfcc1 

Please make contact with an EA Game Advisor for assistance.

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Thanks.

[bdfeb106bb4dfcc1]

When I first sought help with this issue, the contact us link and drop down box tree you recommend is where I originally landed. It told me to post here with my issue. Please just answer why I still have ads after paying through the android app, get nothing but a screen flicker when I tap restore purchases in app, and how I can get either a refund or the ad free experience I paid for.

[43818f25c2780a21]

I’m on an iPhone 6S, having same issue. Paid for ads free on 11/10/22 and am still getting ads. Clicked to restore ads free, still getting ads. Followed the help tree listed above, reported it as a bug, still not getting any help. An actual response instead of a referral to the help options (which have already been utilized and didn’t solve the issue) would be greatly appreciated. 

[105js5rdo0vr]

I am also having this issue and getting nowhere with the help tree.

[JPB_Plays]

@bdfeb106bb4dfcc1 Im Also having the same problem, I want my money back or the problem solved

[tuxero81607]

@bdfeb106bb4dfcc1 Me too. Paid to play without ads and it didn't work.

[garion333]

Does anyone have a solution? All the threads here have the same issue where EA won't actually respond and points us to contact them but then they don't actually talk to us. 

I'm only talking $4 but this is lame. 

[sj0rdmpskjbm]

I've been having this issue for several weeks. No one will actually talk to me. It's just automated responses to contact them about it on this website but nothing. 

[3e86fc7bcb5ba9e3]

Any luck since you posted this?