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Lanoa's avatar
Lanoa
Rising Novice
6 months ago

Help! Can't connect to EA servers - account-specific issue :(

Hey fellow gamers!

I'm getting pretty frustrated here and could use some help! For the past few days, I've been unable to connect to EA servers - and I've done ALL the troubleshooting I could think of.

Here's the weird part - it's definitely something with my specific account. How do I know? Well:

  • The game tries to connect, searches for the best match, but then boom - "Unable to connect to EA servers" every single time
  • Tried logging into my account from a different PC - same error
  • Even tested from a computer at a different location with different internet - still no luck
  • BUT here's the kicker - my son's account works perfectly fine on the same PC! 🤔

Some extra info:

  • Been playing for ages with zero issues until now
  • Checked my account - no blocks or restrictions
  • Already tried the usual stuff (router restart, etc.)
  • Support bot keeps asking the same questions over and over 😅
  • My daughter (who mainly plays on this account) is super disappointed she can't play her favorite game

I'm honestly out of ideas here. Has anyone experienced something similar or knows how to fix this? The automated support isn't helping at all.

Thanks in advance! 🙏

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Can't connect to EA servers - account-specific issue :(","id":"message:10575220","entityType":"FORUM_TOPIC","eventPath":"category:plants-vs-zombies-en/category:ea-forums-en/community:tghpe58374board:plants-vs-zombies-franchise-en/message:10575220","revisionNum":1,"repliesCount":0,"author":{"__ref":"User:user:5258402"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:plants-vs-zombies-franchise-en"},"conversation":{"__ref":"Conversation:conversation:10575220"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:10575220"},"body":"

Hey fellow gamers!

I'm getting pretty frustrated here and could use some help! For the past few days, I've been unable to connect to EA servers - and I've done ALL the troubleshooting I could think of.

Here's the weird part - it's definitely something with my specific account. How do I know? Well:

Some extra info:

I'm honestly out of ideas here. Has anyone experienced something similar or knows how to fix this? The automated support isn't helping at all.

Thanks in advance! 🙏

","body@stringLength":"1357","rawBody":"

Hey fellow gamers!

I'm getting pretty frustrated here and could use some help! For the past few days, I've been unable to connect to EA servers - and I've done ALL the troubleshooting I could think of.

Here's the weird part - it's definitely something with my specific account. How do I know? Well:

Some extra info:

I'm honestly out of ideas here. Has anyone experienced something similar or knows how to fix this? The automated support isn't helping at all.

Thanks in advance! 🙏

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