Game is stuck at loading screen or crashes

[purpleb24]

When I enter the loading menu with the little flower and the blue screen the game loads for a few second and sends me back at the start screen. https://drive.google.com/file/d/1USMwS64IXSRNRtS35axPbi2ziUJCs047/view?usp=sharing

[EA_Barry]

@purpleb24 

Reboot your router and console and then retry, thanks.

[hannahwynhughes]

Mine is doing the same. I’ve tried restarting both router and game / console. Still not working. It’s not my connection