Doesn’t load Xbox series X plants vs zombies GW2

[boycott-radster]

Every time I load into plants vs zombies GW2, it just stays at the loading screen after it’s connecting to ea servers, doesn’t go any further, I have tried uninstalling and re installing, it still persists, I haven’t long purchased the game and has done it from day one, only been able to get in once and that was outta pure luck.

[EA_Illium · Accepted solution]

Hey @boycott-radster Thanks for the updates, can you try the following and let us know if this changes?

• Close other running games or apps, (for Series X|S also close others running in quick resume) 
• Remove any connected device, or additional USB's from the console then restart the Xbox and check
• Check for updates 
• Persistent Storage 
• Go to settings > Select Device & Connections > Then Blue-Ray 
• Select Persistent Storage > Clear Persistent Storage 
• Alternate Mac: 
• Go to settings > Select General  > Then Network settings 
• Go to advanced settings > Alternate Mac address > Select clear 
• Select restart 

[EA_Illium]

@boycott-radster Do you get any error messages, or does the game load forever?

[boycott-radster]

No errors, just stays at the loading screen with the sunflower spinning on the bottom right, doesn’t go any further than that, doesn’t crash or nothing, just continues on that screen.

[EA_Illium · Accepted solution]

Hey @boycott-radster Thanks for the updates, can you try the following and let us know if this changes?

• Close other running games or apps, (for Series X|S also close others running in quick resume) 
• Remove any connected device, or additional USB's from the console then restart the Xbox and check
• Check for updates 
• Persistent Storage 
• Go to settings > Select Device & Connections > Then Blue-Ray 
• Select Persistent Storage > Clear Persistent Storage 
• Alternate Mac: 
• Go to settings > Select General  > Then Network settings 
• Go to advanced settings > Alternate Mac address > Select clear 
• Select restart 

[DannyDoodle35]

@EA_Illium I have the same problem on my xbox one x. I followed steps and it didn't work. What should I do? Also ofcourse this happens right after I purchased something. But I don't mind that too much.

[DannyDoodle35]

@EA_Illium I was able to get in a few times out of luck, but not consistently. Can u pls help?

[eymike]

Hello, after trying every single potential solution for this, it has failed to load. I have come to the conclusion that it is an issue with my account personally. i have tried to load the game on many different consoles and many different accounts and the issues stays consistent to my account. I have been having this issue for a while now and have not been able to receive help with it. This hurts because I love this game and would really like to play it.