Re: purchased game is not showing library neither having return option

by EA_Pulsar
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Original Post

purchased game is not showing library neither having return option

★ Novice

i purchased game ( need for speed rivals ) from ea.com on 28-01-2024 and it not showing in my library, I am not able to open it neither I am having any return or refund option on my purchse , i dont know what to do in this scenario????

 

Message 1 of 6 (407 Views)

Re: purchased game is not showing library neither having return option

Community Manager

Hey @uusv01hifmyn 

Please check your order history and status information to make sure that your transaction has been processed and that the correct product has been purchased. You can see those details here: https://help.ea.com/en/help/ea/ea-app/order-history-status-info/

EA_PulsarAHQ

Message 2 of 6 (379 Views)

Re: purchased game is not showing library neither having return option

★ Novice

I did checked by my Self and it says  completed as status, screenshot is attached to message 

Message 3 of 6 (367 Views)

Re: purchased game is not showing library neither having return option

Community Manager

I can see on the screenshot that the purchase you made was for the Need for Speed Rivals: Complete Edition Bundle Pack.

That DLC pack requires Need For Speed Rivals to play. 

EA_PulsarAHQ

Message 4 of 6 (357 Views)

Re: purchased game is not showing library neither having return option

★ Novice

I believe that i made mistake for buying pack without full game, so am i eligible to return my purchase and get my full refund?? 

Message 5 of 6 (346 Views)

Re: purchased game is not showing library neither having return option

Community Manager

You can check if your order is eligible for a refund by following this link: https://help.ea.com/en/help/account/returns-and-cancellations/

EA_PulsarAHQ

Message 6 of 6 (317 Views)