The screen goes black when I play Need for Speed Payback.

[emreag08]

The game starts smoothly, but during the race, the screen goes black for 3-4 seconds and I crash. Why does this error occur and how can I fix it?

I bought the game from steam. I have an rtx 3060 and a 12th Gen Intel(R) Core(TM) i5-12400F processor.

[EA_Barry]

@emreag08 

Some troubleshooting steps: 

• Clear the EA app cache: https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
• In the EA app, click on the game and then Manage, Repair
• Download and install all available Windows Updates
• Run System File Checker to help ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
• Perform a clean boot before starting: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/

You might also verify your Steam files: https://help.steampowered.com/en/faqs/view/0C48-FCBD-DA71-93EB

Thanks.