Need for speed the run not starting on windows (hardware issue) [ Edited ]

[trilbies]

Tried to launch NFS The Run on my Windows 11, eveything was working fine on the Windows 10 version with the same hardware.

Now all I get is the "game starting progress bar pop up" then it goes away and the Windows "wait" widget rotates blue a few times then nothing happens.

Been with support chat for hours -> no luck, they tell me post here.

tried all the recommendations:

- Safe Boot

- Cache clean

- etc

in addition I also did:

- Totaly wiped and reinstalled both EA App and NFS the Run (using Revo Uninstaller)

- use admin account

Absolutely  *no luck*  watsoever

To test my licence I reinstalled the game and downloaded the EA app on another machine running windows 10 and it's launching fine. Although I didn't FW block the game to access autolog but that's been working fine before so I am not worried.

Thank you for any help, I asked chat to compensate me with a working game, but they could not, EA!? What?

Here are my hardware details:

OS Name Microsoft Windows 11 Pro
Version 10.0.22621 Build 22621
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name BIBS-PCS
System Manufacturer Micro-Star International Co., Ltd.
System Model MS-7C37
System Type x64-based PC
System SKU To be filled by O.E.M.
Processor AMD Ryzen 9 5950X 16-Core Processor, 3875 Mhz, 16 Core(s), 32 Logical Processor(s)
BIOS Version/Date American Megatrends International, LLC. A.C0, 25/01/2021
SMBIOS Version 2.8
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Micro-Star International Co., Ltd.
BaseBoard Product MPG X570 GAMING PLUS (MS-7C37)
BaseBoard Version 2.0
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.22621.2506"
User Name BIBS-PCS\gilbert
Time Zone GMT Standard Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 23.2 GB
Total Virtual Memory 43.9 GB
Available Virtual Memory 32.7 GB
Page File Space 12.0 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Windows Defender Application Control policy Enforced
Windows Defender Application Control user mode policy Off
Device Encryption Support Reasons for failed automatic device encryption: PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

Name AMD Radeon RX 5700
PNP Device ID PCI\VEN_1002&DEV_731F&SUBSYS_0B361002&REV_C4\6&E539058&0&00000019
Adapter Type AMD Radeon Graphics Processor (0x731F), Advanced Micro Devices, Inc. compatible
Adapter Description AMD Radeon RX 5700
Adapter RAM (1,048,576) bytes
Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\u0397214.inf_amd64_8ee7fc67dd7fdd75\B397164\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0397214.inf_amd64_8ee7fc67dd7fdd75\B397164\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0397214.inf_amd64_8ee7fc67dd7fdd75\B397164\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0397214.inf_amd64_8ee7fc67dd7fdd75\B397164\amdxc64.dll
Driver Version 31.0.22023.1014
INF File oem63.inf (ati2mtag_Navi10 section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 2560 x 1440 x 60 hertz
Bits/Pixel 32
Memory Address 0x0000-0xFFFFFFF
I/O Port 0x0000FF00-0x0000FFFF
Memory Address 0xFCD00000-0xFCDFFFFF
IRQ Channel IRQ 4294967251
Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\U0397214.INF_AMD64_8EE7FC67DD7FDD75\B397164\AMDKMDAG.SYS (31.0.22023.1014, 101.47 MB (106,400,296 bytes), 03/11/2023 12:06)

UPDATE 30 Nov 2023

I took the SSD out of my other machine (where it launches fine) because it was loading and I thought the the OS (windows 10 PRO) would probably work on the better machine, result is inconclusive so I am thinking it is a hardware issue the weird thing is that this game used to work fine on windows 10 and previously 7 on the same hardware ?! So my next plan is to completely reinstall windows 11 clean and try again...

[EA_Illium · Accepted solution]

Hi @trilbies 

To check have you also tried the following?

• Repair via the EA App - Repair (Library > Tile Dots > Repair)
• EA App's Cache (Top Left Menu > Help > App Recovery) 
• Check for other applications that may be limiting EA App or Game performance
• Close other running applications on your device
• Run the System File Checker tool then Check for Windows and GPU updates  
• Install or Repair the VC++ files for your game (Origin or EA app)
• Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues 
• Restart your device in Clean Boot mode (separate from Safe Boot), then just try running the client and game

If so, would it be possible to get a DxDiag file in a reply to the thread?

[ForbiddenGoaty]

Any luck here ? I have the exact same issue on windows 10. Apparently the game got pulled out of the store too.

Imagine people pirating the game have a better experience than us buying the game lol

[trilbies]

I installed windows atlas (11? Not sure), game runs fine. 

So I veer towards a config/driver/update issue on my production machine.

V disappointed with windows 11 apart from nicer gui I am underwhelmed with the performance. I am running on a  ryzen 5950X and speed is okay but not super fast even though i am with os on an NVME black ssd 🙄🙄🙄🙄

[EA_Illium · Accepted solution]

Hi @trilbies 

To check have you also tried the following?

• Repair via the EA App - Repair (Library > Tile Dots > Repair)
• EA App's Cache (Top Left Menu > Help > App Recovery) 
• Check for other applications that may be limiting EA App or Game performance
• Close other running applications on your device
• Run the System File Checker tool then Check for Windows and GPU updates  
• Install or Repair the VC++ files for your game (Origin or EA app)
• Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues 
• Restart your device in Clean Boot mode (separate from Safe Boot), then just try running the client and game

If so, would it be possible to get a DxDiag file in a reply to the thread?

[trilbies]

Hi there,

Yes tried all  this no luck.

TBH I cannot be bothered trying to figure it out, I installed windows 10 on another Disk and it runs fine.

Incidentally F1 23 does not want to start claiming that the "AMD driver is too old" which is totally incorrect, the driver is waaaay more recent than required.

Anyway, I have learned to live with EA quirkiness and I understand that its not always possible to cover all aspects of an complex OS like windows.

Although I came back to windows after over a decade of using Linux as I found windows starting to be a bit better, just for games... 😁🤔🙄but here is the dxdiag report...