I submitted an Email directly through EA Help, with help through @EAHelp on Twitter too, but for some reason there wasn't a direct game category anymore for NFS Carbon, despite the fact NFS Underground 2 still had one? So I had to basically submit it through NFS Undercover as one of few selectable Xbox 360 NFS titles, and made sure to title/mention that it was for NFS Carbon instead due to there not being a direct category for some reason, but it seems almost 2 days later the EA Help Case has already marked as 'Closed'!? This doesn't bode well at all... :/ 😫