Re: Need for Speed Payback doesn't start on Steam, Xbox App, or EA App on Window

by HasiqTR34
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Original Post

Need for Speed 2015 doesn't start on Steam, Xbox App, or EA App on Windows 11

[ Edited ]
★★ Novice

On my first try, I installed the game on Steam but whenever I click play, the EA App opens and closes but game doesn't start.

After that I uninstalled the game and tried to install it on Xbox App using my game pass subscription.

This time the game gave me an error for not having Origin installed and ultimately didn't start. I included the error as an attachment.

For my last attempt, I installed the game on EA App using my EA Play subscription but I encountered the same error when I click the shortcut on my desktop. If I try to play the game via EA App, the launcher keeps telling me that the game is corrupted and I need to repair the game. I repaired the game multiple times but unfortunately, it did not solve my issue.

 

Please note that this problem only occurs when I want to play Need for Speed 2015, and Need for Speed Payback. All the other Need for Speed games are running fine.

 

I have tried the followings:

- On Steam, I tried to verify the game files but it did not solve the issue.

- On EA App I tried app recovery and clear cache but that did not solve my issue either.

- I run the game, and EA App on administrator rights but did not work.

- I tried to run the game on compatibility mode but did not work.

- I tried to uninstall and reinstall the game multiple times but did not work.

- My drivers are up to date.

I believe the game wants to open using Origin but as you already know Origin is discontinued.

Any help would be greatly appreciated! 

Message 1 of 9 (455 Views)

Need for Speed Payback doesn't start on Steam, Xbox App, or EA App on Windows 11

[ Edited ]
★★ Novice

Yesterday I posted the same problem for Need for Speed 2015. For my luck, it seems Need for Speed Payback does the same thing.
I installed the game on Steam but whenever I click play, the EA App opens and closes but game doesn't start.

After that I uninstalled the game and tried to install it on Xbox App but no luck.

Then I installed the game on EA App  but no luck either.

 

Please note that this problem only occurs when I want to play Need for Speed 2015, and Need for Speed Payback. All the other Need for Speed games are running fine.

 

I have tried the followings:

- On Steam, I tried to verify the game files but it did not solve the issue.

- On EA App I tried app recovery and clear cache but that did not solve my issue either.

- I run the game, and EA App on administrator rights but did not work.

- I tried to run the game on compatibility mode but did not work.

- I tried to uninstall and reinstall the game multiple times but did not work.

- My drivers are up to date.

 

Any help would be greatly appreciated! 

Message 2 of 9 (398 Views)

Re: Need for Speed Payback doesn't start on Steam, Xbox App, or EA App on Window

Community Manager

HI @HasiqTR34 Do you get an error message? 

 

Also to check are the Steam and EA accounts linked?


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Message 3 of 9 (321 Views)

Re: Need for Speed Payback doesn't start on Steam, Xbox App, or EA App on Window

[ Edited ]
★★ Novice

I only get an error when I try to open the mentioned games with their shortcuts. I already included the error. Other than that, I never get a different error.

My accounts are linked.

Message 4 of 9 (297 Views)

Re: Need for Speed Payback doesn't start on Steam, Xbox App, or EA App on Window

Community Manager

Hi @HasiqTR34 Can we try restarting your device in Clean Boot mode, then just try running the client and game


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Message 5 of 9 (154 Views)

Re: Need for Speed Payback doesn't start on Steam, Xbox App, or EA App on Window

★★ Novice

Tried it but still no luck.

Message 6 of 9 (128 Views)

Re: Need for Speed Payback doesn't start on Steam, Xbox App, or EA App on Window

Community Manager

Hi @HasiqTR34 Thanks for the update!, do you know if this happens to any other users on the device?


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Message 7 of 9 (81 Views)

Re: Need for Speed Payback doesn't start on Steam, Xbox App, or EA App on Window

★★ Novice

I don't have any other users on my device.

Message 8 of 9 (76 Views)

Re: Need for Speed Payback doesn't start on Steam, Xbox App, or EA App on Window

Community Manager

Hi @HasiqTR34 would it be possible to test on a new user or admin account?


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Message 9 of 9 (58 Views)