Help us improve Answers HQ! Take Survey No, Thanks

Need For Speed: Undercover 2018

by turbouu
Reply

Original Post

Highlighted
Accepted Solution

Need For Speed: Undercover 2018

[ Edited ]
★★★★ Novice

Hello.

 

Today I downloaded Origin and bought Need For Speed: Undercover only to find out that It's not working.

 

The first issue I ran into, after completing the installation, was that it didn't automatically install an icon on my Desktop.

Shortly after starting the game from Origin, the game opened, and after selecting a new save, the game starts loading and instantly freezes.

 

 

After rebooting my PC, reopening and logging into Origin. The same thing happened again.

 

I've already tried updating my sound card and GPU, rebooting my PC, and restarting Origin. 

 

Can this problem be solved?

 

 

 

 

Message 1 of 25 (2,831 Views)

Accepted Solution

Re: need for speed: undercover problem with connection to server

★★★★ Novice

I have same problem, i talked to support via chat and was told that they were aware of the issue and working on it , but that was a month ago

View in thread

Message 18 of 25 (2,960 Views)

All Replies

Re: Need For Speed: Undercover 2018

Community Manager

@turbouu

 

Try right clicking on the DXSETUP file from your game install location and then run that as an Administrator.

 

Let us know if this works for you, thanks.

--------------------------------------------------------------------------------------------------
If a post Answers your question please click on Accept as Solution.
Thank players and help them 'Level Up' by giving them XP.
Thank you for sharing your gaming expertise with your fellow players!
Message 2 of 25 (2,804 Views)

Re: Need For Speed: Undercover 2018

★★★★ Novice

@EA_Barry wrote:

@turbouu

 

Try right clicking on the DXSETUP file from your game install location and then run that as an Administrator.

 

Let us know if this works for you, thanks.


I tried this and it did not work.

Message 3 of 25 (2,791 Views)

Re: Need For Speed: Undercover 2018

Community Manager

@turbouu

 

Please confirm if your issue was resolved via support case #43825039

 

Thanks.

--------------------------------------------------------------------------------------------------
If a post Answers your question please click on Accept as Solution.
Thank players and help them 'Level Up' by giving them XP.
Thank you for sharing your gaming expertise with your fellow players!
Message 4 of 25 (2,775 Views)

Re: Need For Speed: Undercover 2018

★★★★ Novice

It was not solved, and i don't know what ccleaner has to do with my computer i bought 3 weeks ago.

Message 5 of 25 (2,766 Views)

Re: Need For Speed: Undercover 2018

Community Manager

@turbouu

 

Did you try disabling Origin in-game: https://help.ea.com/en-us/help/origin/origin/how-to-use-origin-in-game

 

Did you also try running Origin as an Administrator (via right click, run as an admin.) from a Windows User Account with Administrative privileges:

 

https://www.windowscentral.com/how-change-user-account-type-windows-10

 

 

 

 

--------------------------------------------------------------------------------------------------
If a post Answers your question please click on Accept as Solution.
Thank players and help them 'Level Up' by giving them XP.
Thank you for sharing your gaming expertise with your fellow players!
Message 6 of 25 (2,739 Views)

Need For Speed Undercover Online Authentification Issue

[ Edited ]
★★★★ Newbie

Hey guys,

Last week I was feeling rather nostalgic and bought NFS Undercover on Origin. My nostalgic buzz was rudely interrupted by an online authentication error. This happens after the game has been installed and begins to boot, it comes up with a Authentication window and then it says server failed, try again later.

I have contacted EA, and no response.

Is this a serial key issue?

Message 7 of 25 (2,724 Views)

Need For Speed: Undercover fails to connect with licence server

[ Edited ]
★★★★ Novice

error.pngsorry, to bother for an old game here, but it was on the recommandation of someone of the EA games help facebookpage.

 

since a few days i can't start Need For Speed: Undercover anymore.

it tells me the connection to the licence server fails.

it's the only game with this failure in my game collection.

running it on windows 10 pro x64 (worked till about 4 weeks back).

it's boutgh and installed through Origin.

uninstalling and reinstalling is not helping

all ports needed seem open.

DNS is flushed.

firewall turned off isn't helping either.

 

with all games i mean: the sims 4, balls of steel, crysis 3, Agatha Christie - And Then There Were None, Age of Empires III Complete Collection, DOOM, Dungeon Keeper, Evil Under the Sun, C&C Generals, Grand Theft Auto V, Murder on the Orient Express, Prince of Persia The Forgotten Sands, RESIDENT EVIL 7 biohazard  BIOHAZARD 7 resident evil, Secret of Mana, Sonic & All-Stars Racing Transformed Collection, StarCraft (II), The Saboteur.

 

i don't see anything wrong on my side anymore, but if there is, please tell.

 

Message 8 of 25 (2,691 Views)

Re: Need For Speed: Undercover 2018

★★★★ Novice

Hello,

 

After chatting to many Advisors and trying all they suggested, the last Advisor said it could be that the game is not compatible with Windows 10 and if I were to install it on Windows XP service pack3, it should be able to play.
So I went on and searched for my Windows XP Copy, installed it on a different computer, installed Origin, Need For Speed Undercover yet still, the error came "There seems to be a problem contacting the license server..." This Windows XP was also updated and activated.

 

I did the troubleshooting steps I was doing on Windows 10 on this Windows XP, the problem still exists. The same issue is happening with Need For Speed SHIFT.

 

Message 9 of 25 (2,599 Views)

Re: Need For Speed: Undercover 2018

★★★★ Novice
exact same problem with both undercover and shift
Message 10 of 25 (2,574 Views)

fifa-20-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help