Need For Speed Hot Pursuit Xbox 360 Online Servers Are Down

[Ginni890]

As the title says, Need For Speed Hot Pursuit 2010 for the Xbox 360 is currently broken. None of the online servers, meaning Hot Pursuit Online and the Autolog, are working meaning no one can connect to them.

Please forward this to the technical team so they can get them working as soon as possible. I've talked to many people online and they all have the exact same issue.

It is the servers that are down, the servers no one can connect to. We don't need to turn off our Xboxes and turn them back on, this is DEFINITELY an issue on with the EA servers are not our Xbox 360s. 

[EA_Aljo · Accepted solution]

@Ginni890 

Are you trying to play with friends that also aren't able to connect to those servers?

Also, it would be good to do a full power cycle to see if that helps. To do that, unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

[EA_Aljo]

Hi there, @Ginni890 

I hate to be the bearer of bad news, but the servers for Hot Pursuit have been sunset. This game is no longer playable online.

[Ginni890]

Where was that announced?  They were literally working on the Xbox 360 several weeks ago. 

[EA_Aljo]

@Ginni890 

Apologies. It looks like that game should still be active. There might be an issue with those servers. I'm checking in to this and will let you know when I have some news.

[EA_Aljo · Accepted solution]

@Ginni890 

Are you trying to play with friends that also aren't able to connect to those servers?

Also, it would be good to do a full power cycle to see if that helps. To do that, unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

[056abc20ac1f333e]

I'm trying to connect to the servers, but nothing happens.

I know that EA shuts down servers for games that are old, like Mirror's Edge Catalyst (servers will be shut down next month).

I read TrueAchievements to know when support (and servers) will end for which game, but I can't find anything about problems with servers for this game (NFS Hot Pursuit (360)).

Usually EA announce when servers will be shut down for a certain game, and I hope that this is only a problem that can be solved instead of a shadow/without notice server shut down.

How can I know if the servers are still up? I don't want to just log in every day and spent 1 or 2 hours trying to get online for unlocking the last achievements that I need

[EA_Aljo]

@056abc20ac1f333e 

These servers are still up. Did you try what I suggested previously?

[056abc20ac1f333e]

Yes.

When I tried to connect on Friday, I turn on my Xbox and after that I played NFS. I didn't play on Xbox before that.

Also, another friend tried to connect (for unlocking the achievements), and he couldn't connect.

Also, why did you post on March that the game was already sunset? That were true and EA reverted the decision? Or that info was false?

Anyway, like the OP said, the problem isn't from Xbox or the routers, is from EA's servers

I'll try on Monday, but I don't expect that this time it will work

[EA_Aljo]

@056abc20ac1f333e 

I was mistaken on that. It was removed from EA Play, but the servers are still up and there are people actively playing on them. Let me know what happens when you can try what I suggested.

[056abc20ac1f333e]

I tried again today, and I had the same problem.

I don't know if maybe because no one else is playing the game, the servers are just up for some hours and after that the servers are down or if it's really that the servers are down (at least for Europe)

I tried to connect at 13:00, GMT+1

Every time that I start playing, the game shows that can't connect to Autolog. After that brief moment, every time that I try again the message is so fast than I can't read about Autolog, but it's obviously the problem.