NFS Hot Pursuit black screen and crashing on startup

[MrFriday21]

NFS Hot Pursuit on steam black screens on start up then crashes. ive looked it up on the web and done what i found and nothing is working. ive done a clean reboot and dont see any issues. please help cuz i was really excited to play this today.

[EA_Illium · Accepted solution]

HI @MrFriday21 Can we try a few additional steps?

• Repair/Verify your game based on which client you are launching from
• EA App - Repair (My Collection > Tile Dots > Repair)
• EGS - Repair (Library > Tile dots > Manage > Verify)
• Steam - Verify in your library
• EA App's Cache (Top Left Menu > Help > App Recovery) 
• Connection and Advance Connection Guides 
• Check for other applications that may be limiting EA App or Game performance
• Run the System File Checker tool then Check for Windows and GPU updates  
• Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues 
• Restart your device in Clean Boot mode, then just try running the client and game

[EA_Illium]

Hi @MrFriday21, Is this for the remaster or the original?

[MrFriday21]

Remaster

[EA_Illium · Accepted solution]

HI @MrFriday21 Can we try a few additional steps?

• Repair/Verify your game based on which client you are launching from
• EA App - Repair (My Collection > Tile Dots > Repair)
• EGS - Repair (Library > Tile dots > Manage > Verify)
• Steam - Verify in your library
• EA App's Cache (Top Left Menu > Help > App Recovery) 
• Connection and Advance Connection Guides 
• Check for other applications that may be limiting EA App or Game performance
• Run the System File Checker tool then Check for Windows and GPU updates  
• Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues 
• Restart your device in Clean Boot mode, then just try running the client and game