NFS HOT PURSUIT 2010 BLACK SCREEN PROBLEM

[b4smv0jv997m]

Hi, today I installed NFS Hot Pursuit 2010 on my laptop but when I opened it ,after the screen with car brand logos it went black I had to use task manager and pressed end task button around 5 to 6 times then the game closed please help me

[EA_Illium · Accepted solution]

Hi @b4smv0jv997m 

Can we start by trying the following?

• Repair your game via the EA App - Repair (Library > Tile Dots > Repair)
• EA App's Cache (Top Left Menu > Help > App Recovery) 
• Check for other applications that may be limiting EA App or Game performance
• Run the System File Checker tool, then Check for Windows and GPU updates  
• Repair or Install the VC++ files for your game (Guide here)
• Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues 
• Restart your device in Clean Boot mode first then try again.

[EA_Illium · Accepted solution]

Hi @b4smv0jv997m 

Can we start by trying the following?

• Repair your game via the EA App - Repair (Library > Tile Dots > Repair)
• EA App's Cache (Top Left Menu > Help > App Recovery) 
• Check for other applications that may be limiting EA App or Game performance
• Run the System File Checker tool, then Check for Windows and GPU updates  
• Repair or Install the VC++ files for your game (Guide here)
• Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues 
• Restart your device in Clean Boot mode first then try again.