Hot Pursuit not starting (error message - cannot start the graphics device)

[raps80]

Hi,

When I try to launch the game it tells me "Cannot start the graphics device. Check your setting are valid in the config tool"

The game version 1.0.0.0 worked on this computer.  But after Update in to 1.0.5.0 it  dont start  anymore.

I've tried uninstalling and re installing several times.

I use Windows 10 64 bit with all the updates installed.

My specs:

Processor: Intel(R) Core(TM) i5-3350P CPU @ 3.10GHz (4 CPUs)
                   Memory: 8192MB RAM
                Available OS Memory: 8140MB RAM
                Page File: 2375MB used, 7045MB available
          DirectX Version: DirectX 12
           DxDiag Version: 10.00.15063.0000 64bit Unicode

         Card name: AMD Radeon HD 7700 Series
        Display Memory: 6099 MB
       Dedicated Memory: 2029 MB
         Shared Memory: 4070 MB
       Current Mode: 1920 x 1080 (32 bit) (59Hz)
       Monitor Model: HP Z23i
        Output Type: DVI
       Driver Version: 22.19.162.4
        DDI Version: 12
      

       Any ideas ,what to do ? 

[raps80 · Accepted solution]

Thank You for advice.  I will try it next time , when i have similar problem.

But i already somehow solved the problem. I just used RC flight simulator (RF7) from Phoenix RC and after that , when

i once more tried to launch Hot Pursuit , it worked fine!!! 

[EA_David]

@raps80 Hi, can you go to the game's folder and try running the config tool, make sure the game's resolution matches your desktop and ensure the correct graphics card is chosen from the drop-down menu. 

I'm installing the game now, hopefully I can replicate the issue and we can find a fix. (Edit: download complete, I wasn't able to recreate issue unfortunately)

On Steam the tool should be at  Steam\steamapps\common\Need for Speed Hot Pursuit and on Origin it would be at Origin Games Steam\Need for Speed Hot Pursuit

Thanks!

[raps80]

Hi,

Thank You for replay.

I also once more installed the game , but got the same error message. Strange is , that in the Config tool is the resolution slot empty and i cant change it. I attached the print screen from it.

Thanks!

[EA_David]

@raps80 That's interesting. I'm not sure why it's happening but hopefully we have a workaround. 

You can try manually setting the resolution values, hopefully that'll help. 

If you go to My Documents\Criterion Games\Need for Speed(TM) Hot Pursuit you can open up the config file with notepad. In it you can try manually setting the height and width values. Save this then try launching the game again.

You can try using your native resolution or the default values the game uses on my system. On my system it shows up under the [Display] tab as:

Width=1024
Height=768

[raps80]

Hi,

I changed the settings and saved it (in to 1920x1080 and also tried 1024x768) , but after launching the game i got the same error and old settings were back like this: 

[Hardware]
AdapterNumber=0
[Display]
Width=800
Height=600
ForceAniso=false
HiResTextures=true
MotionBlur=true
DepthOfField=true
FitToVertical=true
GammaRamp=1.150
[Settings]
Webcam=
ShadowMapLevel=2
[Sound]
SpeakerSetup=0
HighQualFilters=1

[EA_David]

Thanks for the update, that's a bit strange. Can I check what your monitor's native resolution is? Also, do you use more than 1 screen?

[raps80]

Hi, native resolution is  1920 x 1080 at 60 Hz (Full HD ,1080p).

I have only one HP Z23i.

[EA_David]

Thank you. Can you try restarting with a Clean Boot then try again? Perhaps there's some 3rd party program that's leading to a conflict when the game tries to display in fullscreen?

https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/

[raps80 · Accepted solution]

Thank You for advice.  I will try it next time , when i have similar problem.

But i already somehow solved the problem. I just used RC flight simulator (RF7) from Phoenix RC and after that , when

i once more tried to launch Hot Pursuit , it worked fine!!! 

[EA_David]

Wow, thanks for coming back with the update. I'm not sure what was going wrong here, but at least things are up and running again for you.

Cheers!