In order to help you guys with this we are going to need more detail other than what has been posted in the title. This unfortunately does not explain the problem in full.
The more details you give the easier it will be to assist with this problem.
I have this problem too. My Sony Xperia Tablet Z works fine with NFS - Most Wanted, and I had finished that game. Loaded NFS - Hot Pursuit and it doesn't start properly. I get the error message described and nothing further. I can see comments piling up in the Google Play Store on this one, and it is damaging your reputation. I have raised a case on this (09551116), but it apparently had to "go to the mobile section" as they support this game on this platform. 22 days later I got a message saying a troubleshooting guide had been attached (but with no attachment). I have searched your guides and nothing works. Deleted and reloaded a number of times, but can't get this game to start - Is THIS enough information for someone from EA to take some action? Even Real Racing 3 works fine (and that is a free one...) It wasn't a lot of money, but the principle is that you have taken money, so it has to work...
I am having the same problem (Ошибка сервера. На сервере произошла ошибка. Пожалуйста, откройте страницу www.eamobile.com/conutrygate.com, выберите страну и перейдите по ссылке службы поддержки (500).
Here is the translation from Russian -
Server error. A server error has occured. Please visit www.eamobile.com/countrygate to choose your country and click the support link. (500).
Game: Need for Speed Hot Pursuit.
Device: Sony Xperia Tablet Z SGP321 RU/B 16 GB Wireless WAN
Android version: 4.1.2 Assembly 10.11.A.1.307
yes what link?i cant open the sims free play to android tablet.
So many people have the same problem. Does EA do something on this issue? I want my money back.