October 2015 - last edited July 2016
Welcome to your one-stop tuning garage for technical issues
Quick Links:
Need for Speed - Learn The Basics
XBOX ONE TROUBLESHOOTING
Crashing and freezing issues:
Installation and connection issues:
See our dedicated connection and advanced connection steps specifically for Xbox One.
PLAYSTATION 4 TROUBLESHOOTING
Crashing and freezing issues:
Installation and connection issues:
See our dedicated connection and advanced connection steps specifically for Playstation 4.
Issues with receiving, redeeming or downloading owned content:
PRIVACY, ONLINE AND ACCOUNT SETTINGS
This troubleshooting applies to you if you experience any of the below:
You will have to change settings to allow online gameplay and sharing via the Privacy & Online Safety menu on your console. The below pictures detail how to change privacy settings on an Xbox One. Make sure that Anything and Everybody is selected:
Final: if you are still unable to play the game then you might not meet the age requirements for the game. Please make sure that your account is the appropriate age as required by Need for Speed. This information can be found on either game's download page or game box.