coins disappeared and players gone to quick se;;

[racheo06]

I haven't played the game in a couple of days, and I go back on it to see that my coins went from 120k to 6k and my rare Lewandoski on my quick sell recovery. I think I have been hacked.

[EA_Blueberry · Accepted solution]

Hi, @racheo06 

Are you sure you're loading up the correct version of the game?

If you're playing on Series X/S or PS5, they have the ability to download the Gen 4 and Gen 5 version of the game. Came across a player whom also thought they were hacked but it ended up being the wrong version of the game.

If you feel your account has been accessed by someone else, please contact our Support team immediately to help secure it and review missing content.

Here is how to contact our EA Advisors:

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/

[EA_Blueberry · Accepted solution]

Hi, @racheo06 

Are you sure you're loading up the correct version of the game?

If you're playing on Series X/S or PS5, they have the ability to download the Gen 4 and Gen 5 version of the game. Came across a player whom also thought they were hacked but it ended up being the wrong version of the game.

If you feel your account has been accessed by someone else, please contact our Support team immediately to help secure it and review missing content.

Here is how to contact our EA Advisors:

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/

[racheo06]

@EA_Blueberry so far its been a week and my whole account is gone and i have to start from fresh, i lost all my players, my whole team, my coins, everything. i have been hacked.

[EA_Aljo]

Hello, @racheo06 

Are you sure you're logging into the right account? I checked the account you're posting with and it hasn't accessed NHL 22. Is that what you're playing or is this happening with a different NHL game?