January 2023
Every time I play a hut rush game, I get this error code:
74A7FC65FB4D3505-0000000000009999-3B9E03E46FE1E6B7
I've tried rebooting, that didn't work.
January 2023
January 2023
Xbox S. Upon troubleshooting this more, it seems like my son's child restricted xbox account may have something to do with this. His account can't use any online play modes. We do not have this issue with other accounts, and I've tried remove the child restrictions from his account to see if that would fix this. Even with all restrictions removed, his account still can't play any online modes.
January 2023
Thanks for getting back to me. Do you have your own account as well? If this is related to his being a child account, you should be able to play fine on yours. However, normally the restriction for online play due to being a child account is for any more that has online play available. Not just HUT Rush.
Something to try is deleting the personal saved data for NHL 23. To do that, follow these steps:
There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this. Let me know what happens. Thanks!
January 2023
January 2023
His HUT won't be deleted, but I understand the hesitancy. You should contact an advisor to have them look at your son's account. If he was actioned for something in the past, it's possible that could cause this. Also, if he's under 13, it's a violation of the Terms of Service to have him playing an online multiple mode so they may not be able to help with this. To get in touch with one, try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you.