July 2020
We're not able to help with locked accounts. Please see my previous post for instructions on contacting our help through Twitter and Facebook. There isn't much they can do if you can't verify you own the account though. You should still be able to fill out the webform with the account you're posting with.
July 2020
July 2020
The account you're posting with isn't locked or banned and it hasn't had any action taken on it by Terms of Service. You really need to contact an advisor so they can actually look up your account and try to assist with this. We can't do that through Answers HQ.
July 2020
July 2020
July 2020 - last edited July 2020
You can try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support.
July 2020
Nah, this is absolutely *. I’m trying to get access to my account and emails from 10 years ago that I have absolutely no clue what the passwords were. Now I’m sitting here unable to play nhl online for days until I can hopefully recover old email passwords and my ea password. I would have just as easily logged into a new account and started over. I could care less about the security of my ea account. Try listening to frustrated customers instead of saying we’re not on providing enough info. Of course I can’t remember account details from 10 years ago.
July 2020
You said you don't mind starting over a new account. If you can't remember your details from your old account, that would be the best solution.
May 2021
I am having the same exact issue.. ea sports is holding out accounts hostage for some reason.. I gave them all accurate information as well and they still said they can’t recover my account.. I asked to talk to a supervisor and he said it would not be possible.. my account is 15 years old and I can’t log in to my old email .. they’re worried about security??? This is a joke.. now I can’t enjoy my game nhl 21 .. I’ve been playing all these years with no trouble.. they have no hides what they’re doing anymore .. leadership is gone and whoever this communist manager is .. represents the entire culture at the company.. I’m filing fraud charges against them for taking over my account and asking me for private information then denying me from recovery..
May 2021
You don’t understand anybody’s frustration.. your like a robot.. I’ve read all of your replies and I’m having the same issue .. ea sports needs to refund all of us our money for the 60 dollar duds .. ruined the game is your new slogan.