Re: I can't connect online with my main account (works on a secondary account)

by EA_Aljo
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Original Post

Re: I can't connect online with my main account (works on a secondary account)

★★ Novice

@EA_Aljo Maybe I was a bit unclear in my response or I didn't understand your question properly.

What I was trying to say is that I have 2 PS4s and a few PSN accounts (which I think is the equivalent of gamertags?).

I have tried using my main account on both consoles, it doesn't work on either of them, and I have tried using a few of my other accounts on both consoles and I can play online with them without problem.

Message 11 of 14 (1,027 Views)

Re: I can't connect online with my main account (works on a secondary account)

Community Manager

@rainierw 

 

Sorry about that. I thought you were on Xbox for some reason. My mistake. It sounds like your other PSN IDs can play NHL 17 just fine so it would be an issue with your main account. I'd like you to try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They may be able to help better with this.

Aljo.png
Message 12 of 14 (1,022 Views)

Re: I can't connect online with my main account (works on a secondary account)

★★ Novice

@EA_Aljo I will do that, thanks for all your effort. I really appreciate it!

Message 13 of 14 (1,018 Views)

Re: I can't connect online with my main account (works on a secondary account)

Community Manager

@rainierw 

 

You're very welcome. Good luck and please reach out again if you have any other issues. Stay safe!

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Message 14 of 14 (997 Views)