Hut infinite loading

by ipwnroyalof2015
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Hut infinite loading

[ Edited ]
★★★ Newbie
I set up my hut team earlier today on NHL 17 and wanted to play more hut tonight but all I get is an infinite loading circle in the top right it's been like this for awhile and I've tried restarting my game please fix this I bought the super deluxe edition so I will be upset if I wasted my money on something I can't get into
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Accepted Solution

Re: Hut infinite loading

[ Edited ]
Community Manager

@sjsharksfn29@ipwnroyalof2015@dsreiberg89@Jleahy2527@petejenkev

 

****UPDATE****

 

The patch which reduces the chance of this issue occurring is now available to players.

 

If your game is not automatically updated then you can manually check for updates on PS4 or if you have an XB1, check that Instant On is enabled.

 

PS4 manual updates: http://manuals.playstation.net/document/en/ps4/settings/autoupdate.html

 

XB1 Instant On: https://support.xbox.com/en-IE/xbox-one/console/learn-about-power-modes

 

*marked as solution for player visibility

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All Replies

Re: Hut infinite loading

Community Manager (retired)

Hey @ipwnroyalof2015

 

First step is to try clearing the cache of your console. Switch it off and then pull the power cable out for 60 seconds. After this time plug it back in and boot back up again to see if you can get into HUT.

 

- Andy -

Message 2 of 422 (9,203 Views)

Nhl 17 hockey ultimate team will not load

★★★★ Novice
My ultimate team for nhl 17 will not load just has loading icon have already wasted an hour of my trial please help I tried ea support on Twitter and they sent me here
Message 3 of 422 (9,159 Views)

Re: Hut infinite loading

★★★ Novice
I've had the same problem clearing the cache did not work
Message 4 of 422 (9,189 Views)

Re: Hut infinite loading

[ Edited ]
Community Manager (retired)

Just to double check - are other online modes working without issue? @abigpoptart1 @ipwnroyalof2015

 

It would also be great if you could provide your gamertags.

 

Thanks,

 

- Andy -

Message 5 of 422 (9,166 Views)

Re: Nhl 17 hockey ultimate team will not load

Community Manager (retired)

Hi @DarthMaul1392

 

Thanks for the report. I've added your post to the other thread we already have started about this.

 

Could you let me know your gamertag and also whether other modes are affected?

 

- Andy -

Message 6 of 422 (9,139 Views)

Re: Nhl 17 hockey ultimate team will not load

★ Novice

is this hut not loading problem gonna be fixed asap im having thr same problem 

Message 7 of 422 (9,101 Views)

Re: Nhl 17 hockey ultimate team will not load

Community Manager (retired)

@nhl14forlife100

 

This issue is being looked into by the studio, but for the moment it would be helpful if you could provide your GamerTag and a timestamp. The Timestamp would be the time/date of the last time you attempted to load HUT, this will help us looking into the issue.

 

Thanks 

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Message 8 of 422 (9,094 Views)

Re: Nhl 17 hockey ultimate team will not load

★ Novice

my gamertag is llMcdavidll 97 and itried to load into hut at 11:25 AM MT 

Message 9 of 422 (9,070 Views)

Re: Nhl 17 hockey ultimate team will not load

★★★ Guide

Same here. This bug was already present in the beta, but was ignored.

 

Platform: XBox 1

Gamer Tag: JenPeKev

Team Name: POLARBEERS

 

Last time stamp: Tried loading HUT this morning somewhere between 5.50 and 6:30 p.m. PST

Message 10 of 422 (9,065 Views)