Re: HUT Daily Rewards Issue - NHL 16 XBox One

by EA_Barry
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Original Post

Re: HUT Daily Rewards Issue - NHL 16 XBox One

★ Novice

I have the same problem. Platform: PS4.

Message 31 of 81 (1,807 Views)

Re: HUT Daily Rewards Issue - NHL 16 XBox One

★★★ Newbie
Mine stopped giving credit on day 6
Message 32 of 81 (1,777 Views)

Re: HUT Daily Rewards Issue - NHL 16 XBox One

★ Novice

Surprise, yesterday I received 1250 coins for 7+ days on my sub account. Will check again today.

Message 33 of 81 (1,741 Views)

Re: HUT Daily Rewards Issue - NHL 16 XBox One

★★★ Newbie

Same. After Day 6 mine reset to 0/7. I've logged on every day since launch.

Message 34 of 81 (1,663 Views)

Re: HUT Daily Rewards Issue - NHL 16 XBox One

★★ Novice

@EA_Barry can we get an update please

Message 35 of 81 (1,621 Views)

Re: HUT Daily Rewards Issue - NHL 16 XBox One

★★★ Newbie
Same! Really hoping they send us the coins we were supposed to receive or a bunch of gold jumbo packs for the issue in hand. Although ea doesn't have the greatest costumer service I feel. Just all about the money normally. So I'm expecting no compensation for their errors.
Message 36 of 81 (1,556 Views)
Highlighted

Re: HUT Daily Rewards Issue - NHL 16 XBox One

[ Edited ]
Community Manager

@Moody_Man24@Wagewar47@jamieb420@craigatobin@PiNO_1971

 

Just to let you guys know we have a fix in process for this issue.

 

*Marked as solution for player visibility

barry.png
Message 37 of 81 (2,373 Views)

Re: HUT Daily Rewards Issue - NHL 16 XBox One

★★ Novice

@EA_Barry Great, thank you.  Does the fix include receiving the missing EA pucks or is it just going to be making sure that it doesnt happen in the future?

Message 38 of 81 (1,521 Views)

Re: HUT Daily Rewards Issue - NHL 16 XBox One

★★★ Newbie
Glad there's a fix coming, please let us know how we can get the missing coins. My issue is on PS4.
Message 39 of 81 (1,358 Views)

Re: HUT Daily Rewards Issue - NHL 16 XBox One

★★★★ Novice

This has now happened to me twice. I had it reset once just randomly. I watched it show 1250 coins in my rewards, and when i checked it, it reset to 0. The second time is due to the login time issue getting later and later. Please reimburse people when you fix this. This means I've lost out on quite a few thousand coins despite the fact that I went out of my way on a daily basis to sign in. It's not right to not compensate people for this. Fixing it isn't enough.

Message 40 of 81 (1,336 Views)