Failed to retrieve data

[torontomania]

some background info. Had my Xbox completely broke on me so I purchased a new one logged into my nhl HUT account. No problems playing games. I purchased points bought packs with them and when I try to insert the new players into the lineup I get error code E71DB306C216FFE4-0000000000009999-03B4F0814E7AD965

failed to retrieve data

any way to fix this ?

[EA_Aljo · Accepted solution]

Hi there, @torontomania.

Can you try creating a new lineup and see if the same issue persists? Thanks!

[EA_Aljo · Accepted solution]

Hi there, @torontomania.

Can you try creating a new lineup and see if the same issue persists? Thanks!

[Beer4ever72]

I have the same issue.Hard reset doesn't work.

[EA_Aljo]

@Beer4ever72 

Can you try creating a new lineup as I suggested previously?

[torontomania]

@EA_Aljo Thank you so much for the help that fixed my issue !

[flipmoney96]

Creating a new line up works. It’s too bad the loan players caused this. By the time I fixed it with your solution the loan players expired. 

[EA_Aljo]

@flipmoney96 

Thanks for the details. Is this happening whenever you use non-expired loan players in a lineup?

[xhiggy83]

Image is just one of the error codes that has popped up

[laxboi9]

I am also having this issue and I have made sure the game was updated and I restarted it. It did not fix it.

[EA_Aljo]

@xhiggy83 @laxboi9 

When exactly are you receiving this error?