Product: NHL 20
Platform:Microsoft XBOX One
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try playing any online mode - HUT online or offline
What happens when the bug occurs? When trying to play any online game mode , I select “online versus ( same steps on every game mode - different error code ) , after selecting mode - tries to load team select screen - says “connecting” in the top right corner , then “connected” top right - and then the “failed to retrieve data error code pops up - I click “Okay” and then it kicks me out to home screen.
What do you expect to see? Every single time trying to any online mode . Or HUT online or offline
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here HUT online / offline Online versus Online shootout Online threes Any online mode - and HUT offline as well.
What time did you see the bug? (HH:MM AM/PM) Sept 7/ 2019 - 18:00
What is your time zone? PNT (MST) - GMT - 7:00
What is your gamertag/PSN ID? DNIGS - Xbox one / THAdirtiestDAWG - PSN
PS4 Crash Reporting: Please copy the text you put in the crash report here. https://answers.ea.com/t5/Bug-Reports/Post-your-FTRD-information-here-Failed-To-Retrieve-Data/td-p/8...
EASHL issues? Please insert your Club Region. N/a
What is your game language? English
Solved! Go to Solution.