First of all I'd like to apologize for the delayed response here as well as for the experience you've been encountering, I've merged the posts I've found for the users who are encountering this issue. As called out by @Showfa82, we released a fix for this issue however it was brought to our attention that some users are still running into this problem. We've been trying to find the cause of this issue to fix it however at this stage we need more information on your end to be able to do so.
With that in mind could you get back to me with the following information:
GamerTag/ PSN ID:
Timestamp at which the trait should have been obtained:
I fully understand that the last piece of information may be difficult to obtain however it is vital for our investigation, you may remember posting it on AHQ when you should have unlocked the trait for example.
*Accepting as solution for visibility - issue is still on-going
January 2018 - last edited January 2018