"An Online Pass is required to access online features of the game" [ Edited ]

[Fred_vdp]

This has been a bug since the game launched. The PC version never had an online pass, so support was right that you shouldn't get this message. In the past, they would fix this problem on their end. Unfortunately, there's nothing we can do about it here.

[Noipsaj]

I've got the same issue... Need it to be sorted...

[curiosity230]

Hi, my user name on the EA Platform is [....] and my Twitter name is [...] , and ive tried playing, on PC, the Multiplayer for Mass Effect 3 (2012), yet i get an Error that says the following:

• "An online pass is required to access the online features of the game.".

I´ve been reading around the Answers HQ, and found out that this online pass needs to be activated manually on the supports side, as seen on the forum posts below:

1. https://answers.ea.com/t5/Other-Mass-Effect-Games/An-online-pass/m-p/11350746/highlight/true#M49163
2. https://answers.ea.com/t5/Other-Mass-Effect-Games/ME3-Online-pass/td-p/6604458
3. https://answers.ea.com/t5/Other-Mass-Effect-Games/Another-ME3-quot-online-pass-quot-on-PC-thing/td-p...
4. https://answers.ea.com/t5/Other-Mass-Effect-Games/PC-Mass-Effect-3-now-requires-Online-Pass/td-p/884...

I would very much appreciate it if i could get some help from EA´s side and help me fix this bug/error.

Thank you very much for you attention and hope you have a great year

[Edited to remove personal information: Holger1405.]

[holger1405]

@curiosity230 

I removed personal information from your post.

This is a moderated players help players board, only EA support can help you with this problem.
You are on the right trek with the twitter post.

[JinxedCuriosity]

Thanks a bunch, hopefully they'll answer me soon. 

[EA_Barry · Accepted solution]

@kingarr 

Please make contact with an EA Game Advisor for assistance.

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Thanks.

[Mysticx5]

Hi I recently tried to play my Origin purchased Mass Effect 3 multiplayer and got error 

"An online pass is required to access the online features of the game"

 Can anyone help?

[mmajuggernaut86]

apparently if you downloaded the game via steam and downloaded the dlc from origin or the ea app, the multiplayer pass disappears. ive been fighting with ea (wonder why they were voted worse company in america multiple times) for over a week now and still nothing is being done.

[mmajuggernaut86]

i am in the same boat and the email and phone support team are useless. when i submitted a ticket, i was told to check my internet connection. Are you able to assist people via live chat because email and phone calls dont fin a thing!

[EA_Shepard]

Hey Commanders!

Thanks for reaching out on the online pass. This is actually a pretty easy fix. This is an entitlement issue on the account. This, sadly we cannot change this on the boards but support can look at the account and see what is happening with the specific account.

Reach out to them here and let them know to look at the game's entitlements.

Also, check out the following link which has a lot of info around games and DLC on Steam and the EA App - https://help.ea.com/nz/help/pc/install-buy-ea-games-on-steam/