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Hello, I have a big issue where loading Silversun Strip makes my game freeze. And same when I want to go back to the other areas of the Citadel from Silversun.

Happens 50% of the time and it's really annoying as I have to entirely quit the game and reload it.

I don't know if it happens to other players as well, but thought i'd make a topic about that issue since I couldn't find one yet.

I play on XboxOne.

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Hello, I have a big issue where loading Silversun Strip makes my game freeze. And same when I want to go back to the other areas of the Citadel from Silversun.

Happens 50% of the time and it's really annoying as I have to entirely quit the game and reload it.

I don't know if it happens to other players as well, but thought i'd make a topic about that issue since I couldn't find one yet.

I play on XboxOne.

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Happens 50% of the time and it's 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Silversun strip crash","moderationData":{"__ref":"ModerationData:moderation_data:9236239"},"body":"

Hi @Tinkynette,

\n\n

Have you been getting any error messages when the game is crashing? If so, what's the full error message you've been seeing?

\n\n\n

/Kent

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"172","kudosSumWeight":0,"postTime":"2021-06-09T13:18:47.173-07:00","lastPublishTime":"2021-06-09T13:18:47.173-07:00","metrics":{"__typename":"MessageMetrics","views":8462},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":12,"readOnly":false,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:9236240":{"__typename":"ModerationData","id":"moderation_data:9236240","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9236240":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:5020024"},"id":"message:9236240","entityType":"FORUM_REPLY","eventPath":"category:more-ea-games-en/category:ea-forums-en/community:tghpe58374board:mass-effect-franchise-discussion-en/message:9236238/message:9236240","revisionNum":1,"uid":9236240,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:mass-effect-franchise-discussion-en"},"parent":{"__ref":"ForumReplyMessage:message:9236239"},"conversation":{"__ref":"Conversation:conversation:9236238"},"subject":"Re: Silversun strip crash","moderationData":{"__ref":"ModerationData:moderation_data:9236240"},"body":"@EA_Kent Hello, no error message at all, it basically loads to silversun strip and gets stuck on loading once silversun appears. Except textures aren't there and I can't movr Shepard at all.
And it does the same thing whenever I go from Silversun to let's say Docking Bay, it loads the Docking Bay but without textures and I can't move Shepard. And the loading sign keeps showing the whole time on bottom right corner.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":2,"postTime":"2021-06-09T13:23:30.193-07:00","lastPublishTime":"2021-06-09T13:23:30.193-07:00","metrics":{"__typename":"MessageMetrics","views":8448},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":11,"readOnly":false,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:9236241":{"__typename":"ModerationData","id":"moderation_data:9236241","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9236241":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:30"},"id":"message:9236241","entityType":"FORUM_REPLY","eventPath":"category:more-ea-games-en/category:ea-forums-en/community:tghpe58374board:mass-effect-franchise-discussion-en/message:9236238/message:9236241","revisionNum":1,"uid":9236241,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:mass-effect-franchise-discussion-en"},"parent":{"__ref":"ForumReplyMessage:message:9236240"},"conversation":{"__ref":"Conversation:conversation:9236238"},"subject":"Re: Silversun strip crash","moderationData":{"__ref":"ModerationData:moderation_data:9236241"},"body":"

@Tinkynette

\n\n

Got it, thanks!

\n\n

Do you have the game installed on an external storage drive, or is it saved to the built-in drive in your Xbox?

\n\n\n

/Kent

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"175","kudosSumWeight":0,"postTime":"2021-06-10T07:08:04.160-07:00","lastPublishTime":"2021-06-10T07:08:04.160-07:00","metrics":{"__typename":"MessageMetrics","views":8425},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":10,"readOnly":false,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:9236242":{"__typename":"ModerationData","id":"moderation_data:9236242","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9236242":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:5020024"},"id":"message:9236242","entityType":"FORUM_REPLY","eventPath":"category:more-ea-games-en/category:ea-forums-en/community:tghpe58374board:mass-effect-franchise-discussion-en/message:9236238/message:9236242","revisionNum":1,"uid":9236242,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:mass-effect-franchise-discussion-en"},"parent":{"__ref":"ForumReplyMessage:message:9236241"},"conversation":{"__ref":"Conversation:conversation:9236238"},"subject":"Re: Silversun strip crash","moderationData":{"__ref":"ModerationData:moderation_data:9236242"},"body":"@EA_Kent Stored in built-in drive of the xbox. 🙂","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"49","kudosSumWeight":0,"postTime":"2021-06-10T07:12:13.405-07:00","lastPublishTime":"2021-06-10T07:12:13.405-07:00","metrics":{"__typename":"MessageMetrics","views":8417},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":9,"readOnly":false,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:9236243":{"__typename":"ModerationData","id":"moderation_data:9236243","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9236243":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:30"},"id":"message:9236243","entityType":"FORUM_REPLY","eventPath":"category:more-ea-games-en/category:ea-forums-en/community:tghpe58374board:mass-effect-franchise-discussion-en/message:9236238/message:9236243","revisionNum":1,"uid":9236243,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:mass-effect-franchise-discussion-en"},"parent":{"__ref":"ForumReplyMessage:message:9236242"},"conversation":{"__ref":"Conversation:conversation:9236238"},"subject":"Re: Silversun strip crash","moderationData":{"__ref":"ModerationData:moderation_data:9236243"},"body":"

@Tinkynette

\n\n

Thanks! Just to confirm, are you playing the Legendary Edition, or is this the original version of ME3?

\n\n\n

/Kent

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"142","kudosSumWeight":0,"postTime":"2021-06-13T06:35:12.721-07:00","lastPublishTime":"2021-06-13T06:35:12.721-07:00","metrics":{"__typename":"MessageMetrics","views":8393},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":8,"readOnly":false,"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:9236244":{"__typename":"ModerationData","id":"moderation_data:9236244","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9236244":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:5020024"},"id":"message:9236244","entityType":"FORUM_REPLY","eventPath":"category:more-ea-games-en/category:ea-forums-en/community:tghpe58374board:mass-effect-franchise-discussion-en/message:9236238/message:9236244","revisionNum":1,"uid":9236244,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:mass-effect-franchise-discussion-en"},"parent":{"__ref":"ForumReplyMessage:message:9236243"},"conversation":{"__ref":"Conversation:conversation:9236238"},"subject":"Re: Silversun strip crash","moderationData":{"__ref":"ModerationData:moderation_data:9236244"},"body":"@EA_Kent Hello! Legendary Edition ! 😍","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"38","kudosSumWeight":0,"postTime":"2021-06-13T07:01:31.255-07:00","lastPublishTime":"2021-06-13T07:01:31.255-07:00","metrics":{"__typename":"MessageMetrics","views":8387},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":7,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:9236245":{"__typename":"ModerationData","id":"moderation_data:9236245","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9236245":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:30"},"id":"message:9236245","entityType":"FORUM_REPLY","eventPath":"category:more-ea-games-en/category:ea-forums-en/community:tghpe58374board:mass-effect-franchise-discussion-en/message:9236238/message:9236245","revisionNum":1,"uid":9236245,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:mass-effect-franchise-discussion-en"},"parent":{"__ref":"ForumReplyMessage:message:9236244"},"conversation":{"__ref":"Conversation:conversation:9236238"},"subject":"Re: Silversun strip crash","moderationData":{"__ref":"ModerationData:moderation_data:9236245"},"body":"

@Tinkynette

\n\n

Gotcha, thanks! Do you have an earlier save file that you could try loading? I'm curious if the same thing would still happen when you got to this point on a different save.

\n\n

If you're able to give that a try please let me know how it goes. Thanks again,

\n\n\n

/Kent

@Tinkynette

\n\n

I appreciate you giving that a shot!

\n\n

I'm afraid the next step would be to try fully uninstalling and reinstalling the game to see if that helps. If something in the game data is corrupted that might fix the issue, but I know that reinstalling can be time consuming. If you're able to give it a try please let me know if it helps.

\n\n

Thanks again,

\n\n\n

/Kent

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I'll repost here when it's done, thanks for your quick answers regarding the issue! It's nice to have great customer service on a game we love 🙂","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":2,"postTime":"2021-06-15T07:33:57.114-07:00","lastPublishTime":"2021-06-15T07:33:57.114-07:00","metrics":{"__typename":"MessageMetrics","views":1978},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"repliesCount":3,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"QueryVariables:MessageSolutions":{"__typename":"QueryVariables","id":"MessageSolutions","value":{"first":10,"constraints":{"topicId":{"eq":"message:9236238"},"solution":{"eq":true}},"sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":false,"useBody":true,"useKudosCount":false,"useTimeToRead":false,"useMedia":true,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":true,"useTags":false,"useUserHoverCard":false,"useNodeHoverCard":false,"usePreviewSubjectModal":false,"useMessageStatus":false}},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1750071245614":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1750071245614","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1750071245614":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1750071245614","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1750071245614":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1750071245614","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1750071245614":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1750071245614","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1750071245614":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1750071245614","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1750071245614":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1750071245614","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1750071245614":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1750071245614","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. 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I have found as long as you do a proper save before entering and exiting silversun strip that it stops it doing it.

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