[Resolved] - Mass Effect 1 (2007) will not download on EA app
What is the exact error message?
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What is happening exactly? Mass Effect 1 (2007, not the Legendary Edition) will not download from the EA app on PC (Windows 11). When attempting to download it, the Download Options window will appear extremely briefly as it tries to calculate disk space, but will then show the error message listed above.
When exactly does the problem occur? / Where exactly does the problem occur? It happens anytime I try to download the game on the EA app. This has worked fine on Origin, but when I had to use the EA app after doing a reinstall of Windows, this started to happen. No other game on my account has this error (including both Mass Effect 2 and Mass Effect 3, both of which are also not the Legendary Editions). I have tried the troubleshooting steps as outlined here and here, done a clean boot of Windows, did an clean install of Windows and even tried downloading from a different location entirely, but the issue still persists.
I have contacted EA support multiple times using their email, chat and phone options. Most suggested me to try the troubleshooting options from the articles listed previously. One agent directed me to an Origin download link to try using that instead. However, Origin will prompt that I must use the EA app and gives me no other options, so I can no longer go back to Origin to download the game again. After discussing the issue with an agent over the phone, they suggested I post this issue on EA Answers for support. Previous agents said that this would be looked in to and didn't suggest this option, as I assumed it would be fixed. However, this has been going on for well over a month and I have no had any correspondence suggesting this is actually being corrected.
If anyone can help me with this issue, I would greatly appreciate it. I attached a dxdiag report, as well.
The fate of the galaxy lies in your hands. Join the Mass Effect community forums and tell us how you'll fight for it.19,150 PostsLatest Activity: 13 hours ago
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What is the exact error message?
\n
There's a problem with your download
\n
Something went wrong during your download. Give us a few minutes, then try again.
\n\n
\n
What is happening exactly? Mass Effect 1 (2007, not the Legendary Edition) will not download from the EA app on PC (Windows 11). When attempting to download it, the Download Options window will appear extremely briefly as it tries to calculate disk space, but will then show the error message listed above.
When exactly does the problem occur? / Where exactly does the problem occur? It happens anytime I try to download the game on the EA app. This has worked fine on Origin, but when I had to use the EA app after doing a reinstall of Windows, this started to happen. No other game on my account has this error (including both Mass Effect 2 and Mass Effect 3, both of which are also not the Legendary Editions). I have tried the troubleshooting steps as outlined here and here, done a clean boot of Windows, did an clean install of Windows and even tried downloading from a different location entirely, but the issue still persists.
I have contacted EA support multiple times using their email, chat and phone options. Most suggested me to try the troubleshooting options from the articles listed previously. One agent directed me to an Origin download link to try using that instead. However, Origin will prompt that I must use the EA app and gives me no other options, so I can no longer go back to Origin to download the game again. After discussing the issue with an agent over the phone, they suggested I post this issue on EA Answers for support. Previous agents said that this would be looked in to and didn't suggest this option, as I assumed it would be fixed. However, this has been going on for well over a month and I have no had any correspondence suggesting this is actually being corrected.
If anyone can help me with this issue, I would greatly appreciate it. I attached a dxdiag report, as well.
","body@stringLength":"2836","rawBody":"
What is the exact error message?
\n
There's a problem with your download
\n
Something went wrong during your download. Give us a few minutes, then try again.
\n\n
\n
What is happening exactly? Mass Effect 1 (2007, not the Legendary Edition) will not download from the EA app on PC (Windows 11). When attempting to download it, the Download Options window will appear extremely briefly as it tries to calculate disk space, but will then show the error message listed above.
When exactly does the problem occur? / Where exactly does the problem occur? It happens anytime I try to download the game on the EA app. This has worked fine on Origin, but when I had to use the EA app after doing a reinstall of Windows, this started to happen. No other game on my account has this error (including both Mass Effect 2 and Mass Effect 3, both of which are also not the Legendary Editions). I have tried the troubleshooting steps as outlined here and here, done a clean boot of Windows, did an clean install of Windows and even tried downloading from a different location entirely, but the issue still persists.
I have contacted EA support multiple times using their email, chat and phone options. Most suggested me to try the troubleshooting options from the articles listed previously. One agent directed me to an Origin download link to try using that instead. However, Origin will prompt that I must use the EA app and gives me no other options, so I can no longer go back to Origin to download the game again. After discussing the issue with an agent over the phone, they suggested I post this issue on EA Answers for support. Previous agents said that this would be looked in to and didn't suggest this option, as I assumed it would be fixed. However, this has been going on for well over a month and I have no had any correspondence suggesting this is actually being corrected.
If anyone can help me with this issue, I would greatly appreciate it. I attached a dxdiag report, as well.
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Give us a few minutes, then try again. \n\n \n What is happening exactly? 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[Resolved] - Mass Effect 1 (2007) will not download on EA app","moderationData":{"__ref":"ModerationData:moderation_data:9264386"},"body":"
@FaceCombat Hi there, i recently had this issue except with Mass Effect 3 refusing to even start downloading.
The advice i seen was to download Origin app, and install Mass Effect that way, and this worked for me, and it shows up as playable in the EAplay app now.
Then you're apparently supposed to close the Origin app and use the EAplay app to play it.
This is on Windows 10 64bit, but it should help you for Windows 11 too.
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@FaceCombat Hi there, i recently had this issue except with Mass Effect 3 refusing to even start downloading.
The advice i seen was to download Origin app, and install Mass Effect that way, and this worked for me, and it shows up as playable in the EAplay app now.
Then you're apparently supposed to close the Origin app and use the EAplay app to play it.
This is on Windows 10 64bit, but it should help you for Windows 11 too.
I was given this suggestion, too. Unfortunately, I cannot go back to Origin, as it forces me to update. Upon installing and opening Origin, I am presented with this:
It will not let me do anything except update/install the EA app, press Learn More, or quit Origin. This happens regardless if the EA app is not installed or if I install Origin after installing the EA app.
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I have reached out to tech support several times and I get the same run-around. I can download AND PLAY ALL my EA games THROUGH the EA app EXCEPT ME1. It failes with some generic message about \"our servers failed, give us a short time and try again\"
This is the tech support message I get, and I have following and NONE of it works.. it has COMPLETELY wasted my time... reinstalling, redownloading,....
I continue to reach out to tech support and my case gets suspended with instructions to do the following:
Thank you for contacting EA. My name is Siddharth and I would assist you with your EA account issue today.
I have reviewed your email and came to know that you have issue with your unable to download your game. You do not need to worry, I'll surely do my best to help you with my assistance.
So, I would request you to please go through the below troubleshooting steps link:
It's the same boxed message from anyone... and NONE of those solutions work. NO matter how many times I explain it, EA does not care.
Let me recap here:
All games I own install just fine through EA app, EXCEPT ME1 which bails with a generic can't download now, give us another try later message.
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I have the same issue and I have been blasting EA on any email channel I can find for a solution. If one ever surfaces for me, I will post here.
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It's nice to know I'm not the only one with this issue. I feel like I'm going crazy with how much I've essentially been shooed away by tech support. I'm going to try contacting them yet again because this is getting ridiculous, and I feel like their last suggest to post the issue here was just a way to dismiss me. I realize it's an old game, but it's still a product we paid for and it shouldn't be so much to ask that we can still play it when EA causes an issue with their platform.
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The new EA App seems to be causing all sorts of problems for the Mass Effect games. I've seen a ton of posts attesting to a myriad of issues, many that are intermittent. The solution used to be \"don't use the EA App, use Origin instead\". This was never of use for someone who had the ME games through GamePass since they were only accessible via the EA App (then in Beta). But now it won't work for most since EA has been forcing people to migrate to the EA App. A redditer posted a solution to this by disabling the forced migration (i.e., continue to use Origin). Here's a link to that post:
In theory, this will allow you to use Origin, at least for a while, which hopefully doesn't have the same issues for you. Again, this will not work for you if you only have the ME games through GamePass or EA Play, IIRC.
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Put your device in a Clean Boot then launch the game
\n
\n
Cheers!
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Bought it... uninstalled EA App.. Reinstalled it on a different drive, different location that is not c:\\program files.. (this is all the stuff EA support asked me to do.. yea. including rebuying it) and I cannot download it.
Sure would be nice to have a fix on this...
Anyone?
Windows 7 Ultimate 64-bit (6.1, Build 7601)
Intel Core2 Quad Q9550
GeForce 8800 GTX
ASUS G41C
ssd #1 - 1tb for os
ssd #2 - 2tb for games (this is where ea app is installed)
DirectX 11
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If you have downloaded and installed ME2 to only be presented with this:
The Microsoft DirectX® End-User Runtime installs a number of runtime libraries from the legacy DirectX SDK for some games that use D3DX9, D3DX10, D3DX11, XAudio 2.7, XInput 1.3, XACT, and/or Managed DirectX 1.1. Note that this package does not modify the DirectX Runtime installed on your Windows OS in any way.
This is my build:
OS: Windows 7 Ultimate 64-bit (6.1, Build 7601)
Processor: Intel Core2 Quad Q9550
Video: GeForce 8800 GTX
Motherboard: ASUS G41C
Storage:
ssd #1 - 1tb for OS
ssd #2 - 2tb for games (this is where the EA App is installed)
After that install, and without a reboot or repair of ME2, it worked. Now however, ME3 is tanked... ME1 still tanked... no clue on these... guess I will post here or review the posts.
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ME2 and ME3 installed just fine. It's not the legendary version. 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