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EA_Shepard's avatar
EA_Shepard
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5 months ago

Re: [PC] EA app/Steam - Mass Effect Andromeda "Missing Online Access" Error

@arzardk Can you go ahead and repair the game with the following steps depending on which platform you are using?

  • Steam - Verify in your library
  • EA App's Cache (Top Left Menu > Help > App Recovery)
  • EA App - Repair (My Collection > Tile Dots > Repair)

Then log back into the game and let me know if it works for you!

Thanks!

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  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    5 months ago
    @arzardk wrote:
    @EA_Shepard problem solved. Thank you!

    Right on! Happy to hear that! If you run into any other issues let me know!

    Thanks!

  • Marmodo's avatar
    Marmodo
    5 months ago

    Sorry to dog pile on this but, I am having the same issue. I own MAE on steam and played it for a while with Microsoft's streaming service. I'm not sure if that is the issue but I have tried the steps you provided save repair because I am missing it in the library as an option.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    5 months ago

    @Marmodo Streaming it has nothing to do with the issue. If you own it on PC, its an entitlement issue. Streaming it from Xbox would be an entirely different issue. 

    Are you Streaming it from Xbox Game Pass on PC? Did you have EA Play at any point on the EA Account?

  • truee_phenom's avatar
    truee_phenom
    5 months ago

    I'm having the issue and tried your steps but it is still not working.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    5 months ago

    @truee_phenom Are you getting the online access error when you load up MEA?

    Are you playing through the EA app or Steam or through Game Pass on PC?

  • truee_phenom's avatar
    truee_phenom
    5 months ago

    I originally had the gamepass version when I got a trial to gamepass, but bought my current copy directly from EA. I'm getting the online access error, yes

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    4 months ago

    @truee_phenom Hey there!

    Just following up to see how things are going. Are you still running into that error?

    Thanks!

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    4 months ago

    @truee_phenom Okay, so let's close the game down if it is running. Make sure it isn't running in the Task Manager.

    If you play in Steam, verify the game files.

    If you have it installed through the EA app, repair the game.

    After that, launch it again. Let me know if you get the same error.

  • truee_phenom's avatar
    truee_phenom
    4 months ago

    It's still persisting. I think it's because I originally got it with a game pass trial and now I have it from ea directly. After the trial ended I wanted to own it.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    4 months ago

    @truee_phenom so i made a change on my end. If you still get it, reinstall the game. It is reading the wrong registry entry right now. So a reinstall will delete all that and update the changes I made.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    4 months ago
    @truee_phenom wrote:

    You fixed it! Thank you!

    You are most welcome! If you run into any further issues, let us know!

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@arzardk Can you go ahead and repair the game with the following steps depending on which platform you are using?

\n\n

Then log back into the game and let me know if it works for you!

\n\n

Thanks!

","body@stringLength":"1017","rawBody":"

@arzardk Can you go ahead and repair the game with the following steps depending on which platform you are using?

\n\n

Then log back into the game and let me know if it works for you!

\n\n

Thanks!

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[PC] EA app/Steam - Mass Effect Andromeda \"Missing Online Access\" Error","moderationData":{"__ref":"ModerationData:moderation_data:9204670"},"body":"@EA_Shepard problem solved. Thank you!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"38","kudosSumWeight":2,"postTime":"2024-12-16T19:15:48.705-08:00","lastPublishTime":"2024-12-16T19:15:48.705-08:00","metrics":{"__typename":"MessageMetrics","views":335},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:more-ea-games-en/category:ea-forums-en/community:tghpe58374board:mass-effect-franchise-discussion-en/message:9204629/message:9204670","repliesCount":3,"readOnly":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:9204671":{"__typename":"ModerationData","id":"moderation_data:9204671","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:9204671":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:29"},"id":"message:9204671","revisionNum":1,"uid":9204671,"depth":20,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:mass-effect-franchise-discussion-en"},"parent":{"__ref":"ForumReplyMessage:message:9204670"},"conversation":{"__ref":"Conversation:conversation:9204629"},"subject":"Re: [PC] EA app/Steam - Mass Effect Andromeda \"Missing Online Access\" Error","moderationData":{"__ref":"ModerationData:moderation_data:9204671"},"body":"
@arzardk wrote:
@EA_Shepard problem solved. Thank you!
\n

Right on! Happy to hear that! If you run into any other issues let me know!

\n\n

Thanks!

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Sorry to dog pile on this but, I am having the same issue. I own MAE on steam and played it for a while with Microsoft's streaming service. I'm not sure if that is the issue but I have tried the steps you provided save repair because I am missing it in the library as an option.

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@Marmodo Streaming it has nothing to do with the issue. If you own it on PC, its an entitlement issue. Streaming it from Xbox would be an entirely different issue. 

Are you Streaming it from Xbox Game Pass on PC? Did you have EA Play at any point on the EA Account?

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I'm having the issue and tried your steps but it is still not working.

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@truee_phenom Are you getting the online access error when you load up MEA?

\n\n

Are you playing through the EA app or Steam or through Game Pass on PC?

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I originally had the gamepass version when I got a trial to gamepass, but bought my current copy directly from EA. I'm getting the online access error, yes

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@truee_phenom Hey there!

Just following up to see how things are going. Are you still running into that error?

Thanks!

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Yes I just checked and the error persists.

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@truee_phenom Okay, so let's close the game down if it is running. Make sure it isn't running in the Task Manager.

If you play in Steam, verify the game files.

\n

If you have it installed through the EA app, repair the game.

After that, launch it again. Let me know if you get the same error.

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It's still persisting. I think it's because I originally got it with a game pass trial and now I have it from ea directly. After the trial ended I wanted to own it.

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@truee_phenom so i made a change on my end. If you still get it, reinstall the game. It is reading the wrong registry entry right now. So a reinstall will delete all that and update the changes I made.

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You fixed it! Thank you!

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@truee_phenom wrote:
\n

You fixed it! Thank you!

\n
\n

You are most welcome! If you run into any further issues, let us know!

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