Re: N7HQ

by DoctorDAM
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Original Post

Re: N7HQ

★★★ Guide

I gather that it shows your PS3 account linked?  And you've already tried the old "re-sync".  So...

 

Unfortunately, you probably are suffering from the following bug (link below), which has no working solution.  It impacts some, but not all, newer accounts.  I know it happens on PC and XBOX, wouldn't be surprised if PS as well.

 

https://answers.ea.com/t5/Other-Mass-Effect-Games/PC-ME-3-N7HQ-never-links-quot-your-connection-to-t...

 

Message 11 of 20 (1,670 Views)
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Re: N7HQ

[ Edited ]
★★★ Newbie

It says that I don't have an online profile, but when I try to sync, it puts me back to "get started". At the top it says "No Profiles Found", but I had played multiplayer at least once to make an online profile and even waited the allotted fifteen minutes before I re-synced again, but nothing changed.  

Nothing I've done helps. Is this part of the glitch that is unfixable? 

Message 12 of 20 (1,656 Views)
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Re: N7HQ

★★★ Guide

Oh, sounds like a different issue than what I referred to.  So, on the positive, maybe there's a solution.  On the not so positive, I can't help you.  I haven't played on a PS3.  Sorry.  I do recall some recent threads with similar sounding issues to yours, but can't swear by it (or if fixed).  I'll copy a link to a rather generic EA help page, which may or may not be related.

https://help.ea.com/en/help/account/link-your-console-accounts/

 

It may help others here if you post a screenshot which shows the message and which page you are on that displays it.

Message 13 of 20 (1,640 Views)
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Re: N7 HQ - Account needs updating

[ Edited ]
★★★★★ Newbie

Same issue here, I hope this is fixed soon. The N7HQ site says EA account needs to be updated but re-syncing isn't helping.

 

Btw, after some time has passed and I go to check the regional settings for my EA account, the Country/Region has changed to some other country. I already choose the right country many times and saved it but its always another country when some time has passed and I go to check.

Message 14 of 20 (1,916 Views)
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Re: N7 HQ - Account needs updating

★ Novice

Having the exact same issue where my Xbox Live and EA accounts are successfully linked, but the N7 website says I need to re-sync. "Your EA Account needs to be updated. Re-sync your online profile(s) to fix this problem." The re-sync hyperlink just redirects me back to the main page. Tried going through a customer service rep, and they weren't able to come up with a solution. They gave up and said, "Mass Effect 3 is sunset games we do not support that anymore."

Message 15 of 20 (1,573 Views)
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Re: N7HQ

★ Novice

This sounds exactly like the issue we're all having here: N7 HQ - Account needs updating - Answer HQ (ea.com). It's a universal problem across all platforms, so it must be a server maintenance issue on the EA side that's outside of our control. Hopefully someone on the EA side eventually notices and fixes it, but that might take a while for a legacy game released 10 years ago. Cross your fingers.

Message 16 of 20 (1,573 Views)
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N7HQ 'page not found'

★ Apprentice

Hi.

Getting the above message when trying to view N7HQ.

Is it a temporary glitch or, even worse, it's been taken down?

 

(Other people are getting the same message, so I don't think it's a problem at my end)

Message 17 of 20 (1,598 Views)
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Re: N7HQ 'page not found'

★ Apprentice
Never mind, it's back.
Message 18 of 20 (1,559 Views)
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Re: N7 HQ - Account needs updating

★★ Apprentice

I have a same problem when I click "resync account" link, either on profile page, or under supper, it's like a blank link that does nothing and just brings me back to main N7HQ page where it again says I need to resync account all over again. How do we fix this????

Message 19 of 20 (1,101 Views)
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Re: N7 HQ - Account needs updating

Community Manager

Hey Commanders!

Locking this down as it is pretty old and out of date. There will be a new one started for this if you still run into the issue.

EA_ShepardAHQ


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Message 20 of 20 (468 Views)
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