June 2022
I gather that it shows your PS3 account linked? And you've already tried the old "re-sync". So...
Unfortunately, you probably are suffering from the following bug (link below), which has no working solution. It impacts some, but not all, newer accounts. I know it happens on PC and XBOX, wouldn't be surprised if PS as well.
June 2022 - last edited June 2022
It says that I don't have an online profile, but when I try to sync, it puts me back to "get started". At the top it says "No Profiles Found", but I had played multiplayer at least once to make an online profile and even waited the allotted fifteen minutes before I re-synced again, but nothing changed.
Nothing I've done helps. Is this part of the glitch that is unfixable?
June 2022
Oh, sounds like a different issue than what I referred to. So, on the positive, maybe there's a solution. On the not so positive, I can't help you. I haven't played on a PS3. Sorry. I do recall some recent threads with similar sounding issues to yours, but can't swear by it (or if fixed). I'll copy a link to a rather generic EA help page, which may or may not be related.
https://help.ea.com/en/help/account/link-your-console-accounts/
It may help others here if you post a screenshot which shows the message and which page you are on that displays it.
July 2022 - last edited July 2022
Same issue here, I hope this is fixed soon. The N7HQ site says EA account needs to be updated but re-syncing isn't helping.
Btw, after some time has passed and I go to check the regional settings for my EA account, the Country/Region has changed to some other country. I already choose the right country many times and saved it but its always another country when some time has passed and I go to check.
July 2022
Having the exact same issue where my Xbox Live and EA accounts are successfully linked, but the N7 website says I need to re-sync. "Your EA Account needs to be updated. Re-sync your online profile(s) to fix this problem." The re-sync hyperlink just redirects me back to the main page. Tried going through a customer service rep, and they weren't able to come up with a solution. They gave up and said, "Mass Effect 3 is sunset games we do not support that anymore."
July 2022
This sounds exactly like the issue we're all having here: N7 HQ - Account needs updating - Answer HQ (ea.com). It's a universal problem across all platforms, so it must be a server maintenance issue on the EA side that's outside of our control. Hopefully someone on the EA side eventually notices and fixes it, but that might take a while for a legacy game released 10 years ago. Cross your fingers.
July 2022
Hi.
Getting the above message when trying to view N7HQ.
Is it a temporary glitch or, even worse, it's been taken down?
(Other people are getting the same message, so I don't think it's a problem at my end)
July 2022
October 2022
I have a same problem when I click "resync account" link, either on profile page, or under supper, it's like a blank link that does nothing and just brings me back to main N7HQ page where it again says I need to resync account all over again. How do we fix this????
April
Hey Commanders!
Locking this down as it is pretty old and out of date. There will be a new one started for this if you still run into the issue.
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