Mass effect 2007 download error EA App

[Zero1701d]

Everytime I try to download Mass Effect 2007 via EA App, error pops up that I've attached.

Under manage I have Pinnacle station only.

I've tried these steps

https://help.ea.com/in/help/ea/ea-app/game-download-install-load-troubleshoot/
https://help.ea.com/en/help/faq/how-to-clean-boot-your-pc/
https://answers.microsoft.com/en-us/xbox/forum/all/having-troubles-downloading-ea-play-games-with-pc...
https://support.microsoft.com/en-gb/windows/fix-network-connection-issues-in-windows-166a28c4-14c1-b...

Nothing helped

I've tried on three different computers and the same thing happens.

If I download via Origin its ok.

If I download via Xbox game pass app its OK.

[EA_Illium]

HI @Zero1701d Do you have any secuirty software, firewall, or VPN running? If not can you try to start a download for a different game and check if this continues?

[Zero1701d]

I don't use VPN, the only firewall that I have is the standard Win 10.

I have 49 games in my library and they are all downloadable just fine.

Mass effect 2007 is the only game that does this.

[MutoidMan]

I am experiencing the exact same error and have tried all the same "fixes" which do not work.

[Zero1701d]

Yup,

I have been going back and forth with customer service, but to no avail.

Everytime a different operator answers to my e-mail, and we start from scratch.

I am getting depressed.

One guy answered that they will forward my problem to a specialised team, and soon after another answered that I should follow some troubleshooting guide and forwarded me an XBOX guide where I am using windows PC.

I don't know what to do anymore.

[MutoidMan]

I've been suffering a similar experience. EA's customer support is egregiously sub-par.

[EA_David]

Hi, thanks for the detailed steps given.

Could I check what version of the EA app you're using? You can find this by clicking the 3 lines at the top left of the app, then About. 

I ask because this sounds like an issue related to an older version of the app. Now from your troubleshooting steps it sounds like the app should be up to date, but I'd like to be sure. 

Also, if you remember, can I check when you last installed/played the game, and if it was on Origin or the EA app?

Thank you. 

[Zero1701d]

Hi,

I've attached my app version.

[EA_David]

Thanks, that version matches mine, and I was able to download/start my old copy of ME1.

Do you recall the source for getting your copy? Was it a store purchase, or a disc, or a code? If you can't remember, that's ok.
And just for my own tracking, can I check what languages it says are available on the game's page?

[Zero1701d]

The source is the disc version.

I still have the box.

Available languages are: English, French, German, Italian, Spanish