Mass Effect 1 Not Installing In EA App [ Edited ]

[falmark]

Mass Effect 1 does not wanna download on the EA app iv see several others having this issue too and EA does not seem to care.

Anyone here that have found any work around its the original ME not the Legendary.

(cm edit - updating thread to match issue for visibility)

[EA_David]

Hi, can I double check the error message you get? Do you have any other EA games on the app, if so I assume they launch without issue?

Can I check if you've reached out to support, and what steps were taken already?

Thanks.

[Quate8]

I have the same issue, all other games DL no problem.

I have been playing on Steam for years now... never once have I had an issue with getting a game on there.  I decide I want to take a crack at Mass Effect, the first game I have played in years from EA and I can't download it.  It tracks though.. 

[Quate8]

Still can't download it... 

[falmark]

When i open EA app and click Choose download on Mass Effect 1 this pops up for just a moment(pic 1) but then error message pops up saying "there is a problem with your download" see pic 2

PIC 1

PIC 2

[EA_Shepard]

@falmark There have been some intermittent server issues happening with multiple titles and the EA App that started way later in the evening yesterday night. Things have slowly come back up.

If you can, please use the app recovery and run the app as Amin to see if that helps.

EA App's Cache (Top Left Menu > Help > App Recovery)

[SA_Trilobite]

@falmark this is the exact situation I have: same problem, same error message, same everything. Every other game in my EA App library downloads normally, only Mass Effect 1 has this problem, and nothing that's been suggested in the other thread(s) on this topic has changed anything about that.

Hopefully your luck will be better, but if not, maybe this will nudge the needle just a tiny bit closer to someone at EA actually looking into this problem.

[falmark]

@EA_ShepardRun as admin and app recovery did not work. This was not a problem on Origin.
Its clear that there is an compatibility issue between ME1 and EA app.
Since Origin is no longer around the issue is something that nees to fixed from EA`s side of things.

[Fred_vdp]

I tested it myself, and I got the exact same error. Mass Effect can't be installed. The suggested workarounds (delete cache, run as admin) unfortunately didn't help.

[EA_Shepard]

Hey Everyone,

I tested this myself, and I was able to get it downloaded. I have two internal drives. One SSD and one HDD (for games) As that error is a pretty generic error, I wanted to make sure everyone has gone through the following steps. @Fred_vdp I appreciate you testing this out as well. 👍

Nvidia

• Try the NVIDIA PhysX Legacy System
• Restart the PC.
• Test.

Delete Windows Temp Files

• Press the Windows key + R, go into the file explorer
• Type in %temp%, and hit Enter
• Delete everything it allows you to delete
• Reboot the PC

Windows Steps

• If you have two drives, change them if  you can

• Run the System File Checker tool then Check for Windows and GPU updates

• Install/Repair your VC++ files for the game (Microsoft VC++ Link)

• Try a new Windows User Account

• Reset Windows Host File

• Change UAC Controls within Windows

Optional Registry clean-up

• install CCleaner (it's free) from here
• Run Registry cleaner
• Click fix all
• Do not back up files

If these do not work, Please post the following info so we can have it looked into as it may not be a game issue but a related EA App issue that is being tracked.

• Platform:
  
• Steam/EA Username:
• Date/time issue occurred 
• What type of issue do you have? Technical/Install/account
• Summarize your bug:
• How often does the bug occur? 
• What happens when the bug occurs?
• If possible, share a Screenshot or Clip...⬅️We love these
• Please share a DxDiag
• Error Report ID from the EA Reporter link